Team Leader (Catalan - speaking) - On-site - Travel Industry EJ01

Concentrix; Barcelona; On-site; EUR 22,000 - 27,000; Full time

Benefits offered by this job

39 hours/week

Bonus up to 2500 EUR

Central Barcelona location

Referral bonus

Career development programs

Job summary

Concentrix is seeking a Team Leader (Catalan‑speaking) to supervise a customer service team in the travel industry. On‑site role in Barcelona with a focus on people development, performance, and delivering exceptional customer experiences.

You will coach team members, monitor KPIs, and ensure service quality while aligning with contractual requirements. Strong communication and organizational skills are essential for success in this fast‑paced environment.

Qualifications

• Bilingual in Catalan and English required or strongly preferred.
• Associate degree or equivalent in a relevant field.
• 2–4 years of professional experience preferred.
• Experience coaching, mentoring, or supervising teams.
• Excellent communication and interpersonal skills.
• Results‑driven with the ability to motivate others.
• Strong organizational and problem‑solving abilities.
• Calm under pressure and adaptable to changing schedules.

Responsibilities

• Supervise day‑to‑day activities of a customer service team, including attendance and performance monitoring.
• Coach and mentor team members through regular feedback sessions to help meet targets.
• Monitor KPIs and service quality; identify gaps and implement improvements.
• Ensure delivery meets contractual requirements and business objectives.
• Communicate goals and updates clearly to the team.
• Support agents with escalated inquiries and provide guidance.
• Lead team meetings and foster collaboration.
• Promote company values and a positive team environment.

Skills

Catalan & English bilingual

Team leadership

Coaching

Customer service

Education

Associate degree or equivalent

Job description

Job Title

Team Leader (Catalan - speaking) - On-site - Travel Industry EJ01

Ready to take the next step in your leadership career? At Concentrix, we’re looking for a motivated Team Leader to supervise and support a customer service team within the travel industry. If you’re passionate about people development, enjoy working in a fast-paced environment, and know how to turn performance goals into results, we’d love to meet you!

Responsibilities

• Supervise the day-to-day activities of a customer service team, including attendance and performance monitoring.
• Coach and mentor team members through regular feedback sessions to help them achieve their individual and team targets.
• Monitor KPIs and service quality, identifying performance gaps and implementing improvement plans when needed.
• Ensure customer service delivery meets contractual requirements and business objectives.
• Communicate goals, expectations, and relevant updates clearly to your team.
• Support agents with escalated customer enquiries, providing guidance and expertise when needed.
• Lead team meetings, encourage open communication, and organize team activities to strengthen collaboration.
• Follow company policies and procedures while promoting Concentrix values and a positive team environment.

What we’re looking for

• Proficient or bilingual in Catalan + English
• An associate degree or equivalent qualification in a relevant field is preferred.
• Two to four years of relevant professional experience is preferred.
• Previous experience coaching, mentoring, or supervising team members.
• Strong communication and interpersonal skills.
• A results-oriented mindset, with the ability to motivate others and drive performance.
• Excellent organizational and problem-solving skills, with the ability to prioritize tasks and meet deadlines.
• The ability to remain calm under pressure and follow through on commitments.
• Flexibility to adapt to business needs and working schedules.

What’s in it for you

• 39 hours/week permanent contract: rotative Monday to Friday from 09:00 to 18:00
• Salary 24.171,4 euros gross/year + up to 2500 euros gross/year in bonus
• Central location in Barcelona
• Bring-a-friend (referral) bonus opportunities
• Career development programs and specialized courses

Ready to take the lead? Join Concentrix and help your team deliver outstanding customer experiences for a brand in the fashion industry.

Concentrix is an equal opportunity employer We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.

R1774612

Location: ESP Barcelona - C/ de la Selva de Mar, 129

Language Requirements: Catalan (Required), English, Spanish

Time Type: Full time

Mission: Hi, we're Concentrix. We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries.

Company Overview: We power the brands of the future. Some call us a global technology and services leader. But we’re so much more. Human-centered, tech-powered, intelligence fuelled. Every day we’re busy helping over 2000 of the world's best brands solve their toughest business challenges. Whether it’s…… designing game-changing brand experiences, building and scaling secure AI technologies, and building loyalty to drive revenue. We’ve got them covered. But how? We design, build, and run fully integrated, end-to-end solutions across the entire enterprise, at speed and scale. We’re the strategic thinkers who designbrand-defining experiences. The technologists & engineers who buildsmarter solutions. And the operational experts who run it all and make it work seamlessly. By integrating strategy & design with data & analytics, enterprise technology, and digital operations. You could say, at the heart of everything we do lies a commitment to transform the way companies connect, interact, and grow across the world and into the future.

Concentrix CVG Corporation is an EEO/AA/M/F/Vet/Disability Employer.