Swedish-Speaking Consumer Care Advisor

Konecta; Madrid; Presencial; GBP 22.000 - 28.000; Jornada completa

Descripción de la vacante

Konecta is seeking a Careline Advisor to support Nordic Danone consumers in Swedish and English across multiple channels. You will join a multi-skilled team to maintain high standards of care and customer satisfaction while following Danone procedures.

The role requires strong communication, empathy, and a willingness to cover flexible shifts including evenings and weekends. Full training will be provided by Konecta, along with a comprehensive induction on data protection and systems.

Formación

• Fluent in Swedish language - spoken and written communications

Responsabilidades

• Be part of the multi-skilled One Danone Careline team delivering high-quality care to Nordic Danone consumers across contact channels
• Respond to consumer inquiries and complaints in Swedish and English with empathy and professionalism
• Ensure adherence to Danone procedures and quality processes while delivering excellent customer care
• Support Danone contract with opening hours from 8am to 4:30pm, and Konecta hours from 8am to 8pm, including evenings and weekends when required
• Meet individual SMART objectives focused on productivity, customer satisfaction, data accuracy and call quality
• Participate in ongoing training and a full induction covering Data Protection Act and systems training

Conocimientos

Swedish language

English language

Empathy & communication

Customer care experience

Typing skills

Google Suite

Microsoft Office

Salesforce knowledge

Shift flexibility

Team player

Herramientas

Salesforce

Google Suite

Microsoft Office

Descripción del empleo

Konecta is seeking a Careline Advisor to support Nordic Danone consumers in Swedish and English across multiple channels. You will join a multi-skilled team to maintain high standards of care and customer satisfaction while following Danone procedures.

The role requires strong communication, empathy, and a willingness to cover flexible shifts including evenings and weekends. Full training will be provided by Konecta, along with a comprehensive induction on data protection and systems.