Social Media & Customer Care Specialist

Konecta; Madrid; Presencial; GBP 28.000 - 38.000; Jornada completa

Descripción de la vacante

Konecta is recruiting a Social Media Specialist for the Danone Careline, joining the social media team to manage consumer interactions and conversations across multiple platforms.

You will work across brands, respond to inquiries, monitor trends, and help deliver a best-in-class consumer experience with a clear, brand-appropriate tone of voice.

The role requires strong written communication, organisational skills, and the ability to balance priorities while maintaining empathy and professionalism.

Formación

• Excellent written communication skills across diverse social platforms.
• Strong interpersonal skills with empathetic, friendly tone.
• Strong attention to detail when handling consumer information and documentation.
• Accountability and ability to manage own workload.
• Excellent organisation and prioritisation across multiple brands.
• Proactivity to identify opportunities and emerging issues.
• Good judgement handling sensitive conversations and risks.
• Resilience and professionalism in emotive conversations.
• Adaptability to move between brands, audiences and tones.
• Solid knowledge of social platforms, online communities, trends.
• Teamwork and collaboration with colleagues.

Responsabilidades

• Manage day-to-day consumer interactions across brand channels with appropriate tone.
• Support consumers across Danone products, owning cases from first contact to resolution.
• Monitor conversations, spot trends and join cultural moments.
• Track brand mentions and flag risks and insights to the team.
• Moderate channels per guidelines and escalate high-risk content.
• Support campaigns and competitions, handling related queries.
• Track and report on community activity and share insights.
• Contribute to continuous improvement of social media processes.

Conocimientos

Written communication

Interpersonal skills

Attention to detail

Organization

Proactivity

Judgement

Resilience

Adaptability

Social media awareness

Teamwork

Descripción del empleo

Konecta is recruiting a Social Media Specialist for the Danone Careline, joining the social media team to manage consumer interactions and conversations across multiple platforms.

You will work across brands, respond to inquiries, monitor trends, and help deliver a best-in-class consumer experience with a clear, brand-appropriate tone of voice.

The role requires strong written communication, organisational skills, and the ability to balance priorities while maintaining empathy and professionalism.