Swedish Customer Care Specialist - Remote & Growth

Tripadvisor; Barcelona; Hybrid; EUR 28,000 - 36,000; Full time

Benefits offered by this job

Home office 2 days/week

Remote weeks in summer/December

Lunch vouchers

Health insurance fully covered

International, multicultural teams

Learning & development programs

Flexible work environment

Parental leave policies

Job summary

TheFork is seeking a Customer Care Specialist for the Swedish market, based in Barcelona. You will handle inquiries by phone, email and chat for reservations, guiding customers with our booking platform and app.

Fluent Swedish (C2) and English, strong communication, and CRM know-how are essential. The role offers hybrid work (2 days home office per week) with additional remote weeks in summer and December, plus a competitive salary and benefits.

Qualifications

• Based in Barcelona.
• Swedish at C2 level; fluent in English.
• Strong communication skills and customer focus.
• Knowledge of CRM tools.
• Experience in a customer support environment.

Responsibilities

• Answer incoming requests via phone, email and chat.
• Assist customers on questions about our reservation book, website or app.
• Provide the most suitable answer or solution based on customer needs.

Skills

Swedish (C2)

English (fluent)

CRM tools

Customer support experience

Communication skills

Job description

TheFork is seeking a Customer Care Specialist for the Swedish market, based in Barcelona. You will handle inquiries by phone, email and chat for reservations, guiding customers with our booking platform and app.

Fluent Swedish (C2) and English, strong communication, and CRM know-how are essential. The role offers hybrid work (2 days home office per week) with additional remote weeks in summer and December, plus a competitive salary and benefits.