Swedish Customer Care Specialist - Remote & Flexible

TheFork; Barcelona; Híbrido; EUR 26.000 - 32.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Flexible work model

2 days home office per week

Fully remote during summer period

Lunch vouchers

Health insurance

Life & Disability Insurance

International teams

Parental leave

Descripción de la vacante

TheFork is seeking a customer support specialist in Barcelona to assist users via phone, email, and chat. You will help with reservations, website and app questions, delivering empathetic, tailored solutions to ensure a great user experience.

We value multilingual communication, strong CRM skills, and a passion for hospitality. This permanent, hybrid role includes remote work options and a comprehensive benefits package across Europe.

Formación

• Based in Barcelona or willing to relocate to Barcelona.
• Fluent in English; Swedish at C2 level or higher.
• Experience in customer support environments.
• Strong communication and empathy to handle diverse customer needs.
• Familiarity with CRM tools and workflows.

Responsabilidades

• Answer incoming requests via phone, email and chat.
• Assist customers with reservations, website, and app questions.
• Provide accurate, personalized solutions based on customer needs.

Conocimientos

Customer support

English language

Swedish (C2)

Multilingual

CRM tools

Herramientas

CRM software

Descripción del empleo

TheFork is seeking a customer support specialist in Barcelona to assist users via phone, email, and chat. You will help with reservations, website and app questions, delivering empathetic, tailored solutions to ensure a great user experience.

We value multilingual communication, strong CRM skills, and a passion for hospitality. This permanent, hybrid role includes remote work options and a comprehensive benefits package across Europe.