Customer Care Specialist (Swedish Market)

The Fork; Barcelona; Hybrid; EUR 28,000 - 38,000; Full time

Benefits offered by this job

Lunch vouchers

Health insurance

Calm app access

Job summary

TheFork is seeking a Customer Care Specialist for the Swedish Market in Barcelona. You will answer inquiries via phone, email and chat, and assist customers with our reservation platform, website or app to deliver a tailored, satisfying experience.

Based in Barcelona, you are fluent in Swedish (C2) and English, with CRM experience and strong communication skills. We offer a hybrid setup (some home office) a competitive salary with bonus, lunch vouchers, health insurance and ongoing learning in a

Qualifications

• Swedish at C2 level and fluent English.
• Experience in customer support and strong communication.

Responsibilities

• Answer incoming requests via phone, email and chat.
• Assist customers with questions about the reservation platform, website or app.
• Provide the most suitable answer or solution based on customer needs.

Skills

Swedish (C2)

English fluent

CRM tools

Customer support experience

Excellent communication

Tools

CRM tools

Job description

Customer Care Specialist (Swedish Market)

Barcelona

At TheFork we believe that the best things in life happen around the table. As the leading restaurant booking platform in Europe, we connect the broadest community of loyal diners with the world’s favorite restaurants. Powered by innovation and a deep passion for the restaurant industry, we create unique dining experiences across 11 countries.

We’re part of the Tripadvisor Group and proud to be building a diverse, people-first culture where “respect”, “ownership”, “growth” and “better together” values thrive. If you’re passionate about food, technology, and making a real impact, your seat at the table is ready.

• Answer incoming requests via phone, email and chat.
• Assist our customers on questions about our electronic reservation book, our website or app.
• Put yourself in the customer’s shoes and provide the most suitable answer or solution according to their specific needs.

Who you are:

• Based in Barcelona.
• Swedish at a C2 / Mastered level. Fluency in English. Speaking more languages are always welcome!
• An open minded person with a high level of communication skills.
• Care about customer needs and always try to make their experience unique and satisfactory.
• Knowledge in CRM tools.
• Experienced in a customer support environment.

What we offer you:

Flexible working environment (2 days home office per week + up to 4 total weeks additional flexibility during the summer period and in December to work fully remotely)

Competitive fixed salary and bonus

Lunch vouchers available for each working day (because yes, we like to try our best restaurants)

International teams and a multicultural environment spanning 10 offices across Europe

Highly inclusive working environment

Lifestyle benefits that can be used to reimburse expenses related to physical and leisure activities, family support, travel etc

Continuous learning and development programs

Free access to the Calm app to help you build resilience wherever you are in your mental health journey

Dedicated parental leave and caregiver leave policies (12 weeks fully paid)

A program dedicated to helping you have the best work/life balance

Health insurance fully covered by the company

Life & Disability Insurance at no cost to the employee

Amazing offices with dining, a coffee point on each floor, and leisure area

We believe that we are better together, and we welcome you for who you are. We endeavor to ensure that everyone - regardless of ability, age, socio-economic & cultural background, ethnicity, faith, gender, gender expression, gender identity, ideology, national origin, race, sexual orientation, marital status, or any characteristic protected under applicable law -has the opportunity to reach their full potential. At TheFork, we want you to bring us your unique perspectives and experiences, so we can collectively continue disrupting the restaurant industry and go from good to great.

TheFork is committed to a fair recruitment process. If you have special needs and require reasonable support during your application, interview, or participation in the selection process due to health conditions or disability, please direct your inquiries to [e-mail]. Our HR team will review the request and respond accordingly.