Swedish-Speaking Booking Support Specialist

TP; Barcelona; On-site; EUR 20,024 - 24,473; Full time

Benefits offered by this job

27 working days of holidays/year

Flexible remuneration for transport

Modern office environment

Initial training and continued personal coaching

Job summary

A leading service provider in Barcelona is seeking a Swedish Speaking Customer Service Representative to support customers in the tourism industry. The role requires excellence in communication and problem-solving skills, along with fluency in Swedish and English. You will facilitate customer needs and inquiries via phone and email while ensuring exceptional service standards. The position offers a contract with a competitive salary, modern office space, and extensive training.

Qualifications

• Excellent communication and interpersonal skills both written and spoken.
• Experience within customer service or contact center environments will be valued.

Responsibilities

• Understand and identify customer needs while mediating between travellers and accommodations.
• Respond and clarify inquiries about service and payment requirements.

Skills

Swedish (C2 level)

Advanced English

Excellent communication skills

Interpersonal skills

PC skills: Office 365, CRM

Problem-solving mentality

Motivated mindset

Goal-oriented work approach

Affinity with accommodation platforms

Job description

A leading service provider in Barcelona is seeking a Swedish Speaking Customer Service Representative to support customers in the tourism industry. The role requires excellence in communication and problem-solving skills, along with fluency in Swedish and English. You will facilitate customer needs and inquiries via phone and email while ensuring exceptional service standards. The position offers a contract with a competitive salary, modern office space, and extensive training.