Customer Care Specialist (Swedish Market)

TheFork; Barcelona; Hybrid; EUR 26,000 - 32,000; Full time

Benefits offered by this job

Flexible work model

2 days home office per week

Fully remote during summer period

Lunch vouchers

Health insurance

Life & Disability Insurance

International teams

Parental leave

Job summary

TheFork is seeking a customer support specialist in Barcelona to assist users via phone, email, and chat. You will help with reservations, website and app questions, delivering empathetic, tailored solutions to ensure a great user experience.

We value multilingual communication, strong CRM skills, and a passion for hospitality. This permanent, hybrid role includes remote work options and a comprehensive benefits package across Europe.

Qualifications

• Based in Barcelona or willing to relocate to Barcelona.
• Fluent in English; Swedish at C2 level or higher.
• Experience in customer support environments.
• Strong communication and empathy to handle diverse customer needs.
• Familiarity with CRM tools and workflows.

Responsibilities

• Answer incoming requests via phone, email and chat.
• Assist customers with reservations, website, and app questions.
• Provide accurate, personalized solutions based on customer needs.

Skills

Customer support

English language

Swedish (C2)

Multilingual

CRM tools

Tools

CRM software

Job description

Join our Movement and Champion Restaurant Culture!

At TheFork we believe that the best things in life happen around the table. As the leading restaurant booking platform in Europe, we connect the broadest community of loyal diners with the world’s favorite restaurants. Powered by innovation and a deep passion for the restaurant industry, we create unique dining experiences across 11 countries. We're part of the Tripadvisor Group and proud to be building a diverse, people-first culture where "respect", "ownership", "growth" and "better together" values thrive. If you're passionate about food, technology, and making a real impact, your seat at the table is ready.

What You Will Do

• Answer incoming requests via phone, email and chat.
• Assist our customers on questions about our electronic reservation book, our website or app.
• Put yourself in the customer’s shoes and provide the most suitable answer or solution according to their specific needs.

Who You Are

• Based in Barcelona.
• Swedish at a C2 / Mastered level. Fluency in English. Speaking more languages are always welcome!
• An open minded person with a high level of communication skills.
• Care about customer needs and always try to make their experience unique and satisfactory.
• Knowledge in CRM tools.
• Experienced in a customer support environment.

What We Offer You

• An awesome team
• A permanent contract
• Flexible working environment (2 days home office per week + up to 4 total weeks additional flexibility during the summer period and in December to work fully remotely)
• Competitive fixed salary and bonus
• Lunch vouchers available for each working day (because yes, we like to try our best restaurants)
• International teams and a multicultural environment spanning 10 offices across Europe
• Highly inclusive working environment
• Lifestyle benefits that can be used to reimburse expenses related to physical and leisure activities, family support, travel etc
• Continuous learning and development programs
• Free access to the Calm app to help you build resilience wherever you are in your mental health journey
• Dedicated parental leave and caregiver leave policies (12 weeks fully paid)
• A program dedicated to helping you have the best work/life balance
• Health insurance fully covered by the company
• Life & Disability Insurance at no cost to the employee
• Amazing offices with dining, a coffee point on each floor, and leisure area
• Team building events

All hiring happens through our careers site and official email. We do not text or ask for payment during the hiring process. Please report any suspicious messages immediately.

We believe that we are better together, and we welcome you for who you are. We endeavor to ensure that everyone - regardless of ability, age, socio-economic & cultural background, ethnicity, faith, gender, gender expression, gender identity, ideology, national origin, race, sexual orientation, marital status, or any characteristic protected under applicable law -has the opportunity to reach their full potential. At TheFork, we want you to bring us your unique perspectives and experiences, so we can collectively continue disrupting the restaurant industry and go from good to great.

TheFork is committed to a fair recruitment process. If you have special needs and require reasonable support during your application, interview, or participation in the selection process due to health conditions or disability, please direct your inquiries to [e-mail]. Our HR team will review the request and respond accordingly.