Swedish costumer support

OneMoneyWay; Málaga; Hybride; EUR 26 000 - 32 000; Plein temps

Avantages offerts par ce poste

Hybrid work setup

Modern Málaga office

Training and onboarding

Growth opportunities

Competitive salary

Résumé du poste

OneMoneyWay is seeking a Customer Support Specialist to be the first point of contact for Swedish business clients from our Málaga office in the financial district. You will answer questions about accounts, payments and billing by phone, email and chat, and guide new clients through onboarding and activation.

You’ll resolve issues end-to-end, escalate complex cases when needed, and keep CRM records up to date. A helpful, professional demeanor and a willingness to learn new systems are essential.

Qualifications

• Fluent Swedish and good English, written and spoken.
• 1+ years of experience in customer support or similar role.
• Structured, solution-oriented with strong ownership.
• Comfortable with digital tools and quick to learn new systems.
• Calm, friendly and professional even with frustrated clients.
• Based in Málaga or willing to relocate.

Responsabilités

• Assist Swedish business clients by phone, email and chat about accounts, payments, cards and billing.
• Guide new clients through onboarding and account activation.
• Resolve issues end-to-end and escalate complex cases to compliance, operations or IT.
• Follow up on pending applications and missing documents.
• Maintain client records and case notes in our CRM.
• Share client feedback to improve product and processes.

Connaissances

Swedish language

English language

Customer support experience

Ownership mindset

Digital tools proficient

Calm and professional

Outils

CRM systems

Billing/payments software

Description du poste

OneMoneyWay is a financial platform offering business accounts, payments and business cards to SMEs across Denmark, Sweden, Norway and Spain. As our Swedish client base grows, we're looking for a Customer Support Specialist to be the first point of contact for our Swedish business clients, working from our office in Málaga's financial district.

What you'll do

• Help Swedish business clients by phone, email and chat with questions about accounts, payments, cards and billing
• Guide new clients through onboarding and account activation
• Solve issues end-to-end and escalte complex cases to compliance, operations or IT
• Follow up on pending applications and missing documents
• Keep client records and case notes up to date in our CRM
• Share client feedback with the team to improve our product and processes

What we're looking for

• Fluent Swedish and good English, written and spoken
• 1+ years of experience in customer support, customer success or a similar client-facing role
• A structured, solution-oriented way of working, with a strong sense of ownership
• Comfortable with digital tools and learning new systems quickly
• Calm, friendly and professional, including with frustrated clients
• Based in Málaga or willing to relocate

Nice to have

• Experience from banking, fintech, payments or B2B services
• Basic understanding of Banking
• Norwegian or Danish skills

What we offer

• A key role in a fast-growing, multi-country fintech
• Hybrid setup: 3 days in our Málaga office, 2 days from home
• Modern office in Málaga's financial district with an international team
• Training and onboarding into financial services
• Room to grow into onboarding, customer success or sales roles
• Competitive salary based on experience