Support Specialist

Virtusa; España; On-site; EUR 48,000 - 72,000; Full time

Job summary

Virtusa is seeking a skilled professional for Production Management and Support to maintain Java-based web applications, ensure service delivery, and implement ITIL-aligned processes in Agile environments. You will lead cross-functional teams, leverage ServiceNow for incident and request management, monitor performance, analyze data, and collaborate with banking partners on ISO formats.

Strong English required; Spanish is a bonus.

Qualifications

• 4+ years in maintenance of Java-based web applications.
• 2+ years in Service Request Manager role.
• 1+ year in Trade & Supply Chain Finance products; banking context a plus.

Skills

ITIL certification

Cross-functional leadership

Web technologies

Monitoring tools

Performance analysis

Analytical skills

Agile methodologies

JIRA

Confluence

Microsoft Teams

SQL

English proficiency

Education

Higher education / University Degree / Master

Tools

ServiceNow

PL/SQL

Control-M

Job description

Service Description: Technical-Functional Profile for Production Management and Support

Tasks/Requirements

Technical and Functional Profile for Production Management and Support

EXPERIENCE

+4 years' experience in maintenance of web applications based on Java, ideally on Agile methodologies

+2 years' experience of Service Request Manager role

+1 years' experience in Trade & Supply Chain Finance products, on Confirming product will be a plus

SKILLS & KNOWLEDGE

Certification in ITIL or a similar service management methodology (ServiceNow)

Demonstrated ability to lead cross-functional teams and projects

Advanced knowledge of web technologies, monitoring tools, and performance analysis

Strong analytical and problem-solving skills

Agile frameworks (Scrum and Kanban).

User level knowledge JIRA, Confluence and Microsoft Teams tools.

Knowledge of relational databases (SQL)

Highly fluent in English: both written and spoken (MINIMUN B2)

Nice to have:

B2 Spanish language

Experience with payments channels/formats (ISO) of banking applications

Experience with accounting and regulatory reporting on banking applications

OTHER INFORMATION

Ability to work in liquid organizations with strong change adaptability

Teamwork and communication skills.

EDUCATION

Certificate of Higher Education/University Degree/Master. Technical background would be a plus.

Skill Matrix

Skill Level Need Type

Confirming: payments to suppliers Intermediate Mandatory

PL/SQL Intermediate Mandatory

Control-M Workload Automation Intermediate Desired

ServiceNow Intermediate Mandatory

Flow and Process Monitoring Intermediate Mandatory