Support Specialist | ITIL, ServiceNow & Agile Ops Lead

Virtusa; España; Sur place; EUR 48 000 - 72 000; Plein temps

Résumé du poste

Virtusa is seeking a skilled professional for Production Management and Support to maintain Java-based web applications, ensure service delivery, and implement ITIL-aligned processes in Agile environments. You will lead cross-functional teams, leverage ServiceNow for incident and request management, monitor performance, analyze data, and collaborate with banking partners on ISO formats.

Strong English required; Spanish is a bonus.

Qualifications

• 4+ years in maintenance of Java-based web applications.
• 2+ years in Service Request Manager role.
• 1+ year in Trade & Supply Chain Finance products; banking context a plus.

Connaissances

ITIL certification

Cross-functional leadership

Web technologies

Monitoring tools

Performance analysis

Analytical skills

Agile methodologies

JIRA

Confluence

Microsoft Teams

SQL

English proficiency

Formation

Higher education / University Degree / Master

Outils

ServiceNow

PL/SQL

Control-M

Description du poste

Virtusa is seeking a skilled professional for Production Management and Support to maintain Java-based web applications, ensure service delivery, and implement ITIL-aligned processes in Agile environments. You will lead cross-functional teams, leverage ServiceNow for incident and request management, monitor performance, analyze data, and collaborate with banking partners on ISO formats.

Strong English required; Spanish is a bonus.