Support Engineer - Np Group

Np Group; Valladolid; Presencial; EUR 32.000 - 52.000; Jornada completa

Descripción de la vacante

NP Group, Valladolid, busca Ingeniero de Soporte Senior para brindar soporte práctico en dispositivos de usuario y hardware, en un entorno onsite. Se espera experiencia en IT corporativo y capacidad de gestionar incidencias con procesos ITSM.

El rol implica colaborar con equipos de infraestructura para garantizar un servicio de alta calidad, gestionar activos y aportar soluciones rápidas en un entorno de centro de datos.

Formación

• 4+ años de experiencia en IT empresarial o soporte de campo.
• Capacidad de solucionar incidencias en dispositivos de usuario final y hardware.
• Experiencia en laptops, desktops, dispositivos móviles, impresoras y periféricos.

Responsabilidades

• Brindar soporte a laptops, desktops, dispositivos móviles, impresoras y periféricos.
• Solucionar incidencias en Windows, Microsoft 365, Active Directory y hardware/software.
• Soportar equipo de centro de datos: servidores, racks, red, almacenamiento y cableado.

Conocimientos

End-user devices

Hardware

ITSM

Windows/AD

ServiceNow

Herramientas

ServiceNow

Descripción del empleo

Support Engineer - NP Group Valladolid, castilla león, Spain

Descripción del trabajo

Senior Support Engineer

Valladolid, Spain (Onsite)

Long term freelance assignment - 6 month initially

Role Overview

We are looking for a Field Support Engineer to provide hands-on technical support across end-user devices, IT infrastructure and data centre hardware. You'll troubleshoot technical issues, support enterprise hardware, and work closely with infrastructure teams to ensure excellent service delivery.

Key Responsibilities

• Provide support for laptops, desktops, mobile devices, printers and peripherals.
• Troubleshoot Windows, Microsoft 365, Active Directory and hardware/software issues.
• Support data centre equipment including servers, racks, network devices, storage, power units and cabling.
• Perform hardware installations, replacements and Smart Hands activities.
• Manage Incidents, Problems, Changes and Assets in line with ITSM processes.
• Work closely with infrastructure and engineering teams to resolve technical issues.

Required Skills

• 4+ years' experience in enterprise IT or field support.
• Strong troubleshooting across end-user devices and hardware.
• Experience supporting laptops, desktops, mobile devices, printers and peripherals.
• Hands-on exposure to data centre hardware (servers, racks, network equipment, storage and cabling).
• Good understanding of ITSM processes (Incident, Problem, Change and Asset Management).
• Windows, Microsoft 365, Active Directory and ServiceNow (or similar ITSM tool).
• Excellent communication and customer service skills.