Network Support Engineer

BRILLIANT COMPUTERS CITADEL AND INFORMATION TECHNOLOGY; Rota; Presencial; EUR 26.000 - 38.000; Jornada completa

Descripción de la vacante

BRILLIANT COMPUTERS CITADEL AND INFORMATION TECHNOLOGY in Rota, Cádiz, Spain, is seeking a Network Support Engineer to install, configure, troubleshoot and maintain our network infrastructure onsite.

Candidates should have 1–3 years in network support, strong TCP/IP, VLANs, DNS/DHCP, and experience with Cisco equipment. CCNA or CompTIA Network+ is a plus; Windows Server/AD knowledge is helpful. You will work with customers, monitor networks, and document incidents to ensure minimal downtime.

Formación

• 1-3 years in network support or a similar role.
• Understanding of TCP/IP, VLANs, routing, switching, DNS, and DHCP.
• Experience with Cisco or similar networking equipment.
• Familiarity with network monitoring tools and ticketing systems.
• Strong troubleshooting and problem-solving skills.
• Certifications such as CCNA or CompTIA Network+ are an advantage.
• Basic understanding of Windows Server environments and Active Directory is an advantage.

Responsabilidades

• Provide first and second-level support for network incidents and service requests.
• Troubleshoot issues related to IP addressing, DNS, DHCP, VLANs, and network routing.
• Configure and support routers, switches, firewalls, and wireless access points.
• Monitor network performance and respond to alerts or outages.
• Maintain ticket updates and documentation for all reported incidents.
• Work with internal IT teams to resolve complex issues.
• Assist with network maintenance, upgrades, and implementation projects.
• Ensure timely communication on issue status and resolution.

Conocimientos

TCP/IP

VLANs

Routing

Switching

DNS

DHCP

Troubleshooting

Customer facing

Educación

CCNA

CompTIA Network+

CCNP

ACA

Herramientas

Cisco gear

Network monitoring tools

Ticketing systems

Descripción del empleo

Job Summary

We are seeking a skilled and reliable Network Support Engineer to provide onsite network support services in Rota, Cádiz, Spain. The successful candidate will be responsible for installing, configuring, troubleshooting, and maintaining network infrastructure while ensuring optimal performance and minimal downtime. This role requires excellent technical expertise, strong problem-solving skills, and the ability to work independently in a customer-facing environment.

Key Responsibilities

• Provide first and second-level support for network-related incidents and service requests.
• Troubleshoot issues related to IP addressing, DNS, DHCP, VLANs, and network routing.
• Configure and support routers, switches, firewalls, and wireless access points.
• Monitor network performance and respond to alerts or outages.
• Maintain ticket updates and documentation for all reported incidents.
• Work with internal IT teams to resolve complex issues.
• Assist with network maintenance, upgrades, and implementation projects.
• Ensure timely communication on issue status and resolution.

Requirements

• 1-3 years experience in network support or a similar role.
• Understanding of TCP/IP, VLANs, routing, switching, DNS, and DHCP.
• Experience with Cisco or similar networking equipment.
• Familiarity with network monitoring tools and ticketing systems.
• Strong troubleshooting and problem-solving skills.
• Relevant certifications such as CCNA or CompTIA Network+ are an advantage.
• Basic understanding of Windows server environments and Active Directory is an advantage.

Engineer pre-requisites/Tools needed

The engineer will need:

• a laptop running Microsoft Operating system (minimum Windows 11 but subject to change)
• Console Cable
• a terminal emulator program. (recommended ones are Putty or TeraTerm or Poderosa)
• Serial Port (either built-in to the laptop or USB adapter)
• Networking support knowledge obtained in the field and appropriate OEM device specific training and certification needed to work on the OEM products.
• Teams or Webex applications for connection with Customer network NOC if required
• Engineering tool kit.

Benefits

Preferred Certifications

• Cisco Certified Network Associate (CCNA)
• CompTIA Network+
• Cisco Certified Network Professional (CCNP) (Preferred)
• Aruba Certified Associate (ACA) (Optional)