Supervisor, Customer Service

Flowserve; Coslada; On-site; EUR 52,000 - 78,000; Full time

Job summary

Flowserve is seeking a Supervisor, Customer Service in Coslada to manage daily operations, drive service KPIs, and expand the customer base in coordination with sales. You will conduct service talks, close orders and service contracts, and oversee the site P&L while optimizing processes for efficiency.

The role requires university-level studies in mechatronics/mechanical/industrial engineering, strong English, and experience with SAP and MS Office. International travel is expected.

Qualifications

• University studies in mechatronics, mechanical engineering, industrial engineering or similar.
• Experience with SAP and MS Office in professional settings.
• Very good written and spoken English; willingness to travel internationally.
• Strong customer service orientation and ability to work in international teams.
• Knowledge of pump technology and vacuum technology.

Responsibilities

• Manage a team and oversee operation KPIs for the site.
• Support and acquire customers in coordination with sales.
• Conduct sales talks, conclude orders and service contracts.
• Monitor and report site profit and loss; optimize service processes.
• Represent the Service Manager Germany in international contexts.

Skills

Mechatronics

Mechanical engineering

Industrial engineering

English language

Education

BS or BA Degree in relevant field

Tools

SAP

MS Office

Job description

## Supervisor, Customer ServiceApplylocations: Coslada, Spaintime type: Full timeposted on: Posted 9 Days Agojob requisition id: R-20027Role Summary: As a service supervisor you are responsible for the management of all operational aspects and for the profit and loss account for a site. You will also be responsible for expanding and exploiting the service potential as well as ensuring and increasing customer satisfaction.Responsibilities & Requirements:- Management of a team- Ensuring and optimizing the operational KPIs- Support of existing customers and acquisition of new customers in coordination with the sales department- Conducting sales talks and concluding orders and service contracts- Monitoring and responsibility of the profit and loss account for a site- Optimization and continuous improvement of process flows in the service department- Initiation of projects to increase efficiency- Active participation in the development and implementation of innovative service processes- Interface management with internal engineering, external service providers, purchasing, quality and other service location- Evaluation and reporting of operational key figures in an international environment- Enforcement of safety and quality expectations- Support in operational tasks from the Service Manager Germany- Representation of the Service Manager Germany- Supervision of international intercompany business- Support of international training initiatives- Other duties as assigned.Preferred Experience / Skills:- Successfully completed university studies in the field of mechatronics, mechanical engineering, industrial engineering or similar- Willingness to communicate with colleagues at production sites and service centers in an international environment- Basic plant and process knowledge of pump technology and vacuum technology- Several years of professional and management experience, preferably in the field of service and customer support- Very good written and spoken English skills and willingness to travel internationally are a prerequisite- High quality awareness, commitment and high flexibility as well as resilience and customer orientation- Good PC and MS Office skills- Experience with SAP- Independent, team-oriented work- Overall entrepreneurial mindset- BS or BA Degree in relevant field and 5-7 years relevant experience