Field Service Coordinator

Sulzer; Madrid; Presencial; EUR 35.000 - 52.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Restaurant tickets

Company car

Fringe benefits

Descripción de la vacante

Sulzer is seeking a Field Service Sr. Coordinator in Madrid to oversee end-to-end field activities including installation, calibration, maintenance, and repairs at customer sites.

The role bridges the customer with the national technical team and guides other staff in non-routine situations. You will coordinate technical teams, plan resources, monitor work orders, and ensure safety and quality in service delivery.

Formación

• Proven experience in field service supervision or coordination in industrial environments.
• Strong diagnostic skills and ability to guide field technicians.
• Experience with field service management tools and reporting.
• On-site customer experience and maintenance/incidents handling.

Responsabilidades

• Assign daily tasks to field technicians based on priorities and workload.
• Ensure technicians have tools, materials and documentation to complete tasks.
• Monitor work orders, validate the technical closure, and ensure required data is included.
• Plan and coordinate field activities with customers safely and within agreed timelines.
• Maintenance contract planning and tracking in line with contractual requirements.
• Identify and propose operational improvements based on field feedback.

Conocimientos

Field supervision

Coordination

Communication

Customer focus

Autonomy

Herramientas

Field service software

Descripción del empleo

## Field Service CoordinatorApplylocations: Madridtime type: Full timeposted on: Posted Todayjob requisition id: JR102075Sulzer is a leading engineering company with a proud heritage of innovation. Join our global team to grow your expertise and develop innovative solutions that enable a prosperous and more sustainable society.# About the roleJob Summary The (Field) Service Sr. Coordinator is responsible for coordinating field service activities including installation, configuration, calibration, and repair of technical products and systems at customer locations. This role supports service delivery and may guide other professional-level staff in non-routine situations. This job profile is intended for professional-level staff that works autonomously and may coordinate the activities of other professional-level staff, especially in non-routine situations.The **Field Service Supervisor** plays a key role in ensuring that all services are executed with quality, efficiency, and safety. This role acts as a bridge between the customer and the national technical team, working closely with the Operations Director, the Operations Backoffice and the Workshop Coordinator. The supervisor is responsible for the end‐to‐end management of all field activities (maintenance, incidents, breakdowns, commissioning, and supervision).**Key Responsibilities*** **Technical team coordination:** Assign daily tasks to field technicians based on priorities and workload, ensuring efficient execution.* **Materials and resources control:** Ensure that technicians have the necessary tools, materials, and documentation to complete tasks quickly and effectively.* **Work order monitoring:** Follow up on work orders, validate the technical closure, and ensure that all required information is included (photos, reports, readings, etc.).* **Direct customer communication:** Plan and coordinate field activities with the customer, ensuring that work can be carried out safely and within the agreed timelines.* **Maintenance contract planning and tracking:** Verify that all related documentation is up to date and that maintenance activities are carried out in accordance with contractual requirements.* **Continuous improvement:** Propose operational and procedural improvements based on field reality, and analyze the causes of rework and recurring incidents.**What you need to succeed**Experience & Technical Background* Proven experience in **field service supervision or coordination** within an **industrial environment** (e.g. civil construction, hydraulic installations, industrial maintenance).* Strong **technical knowledge and diagnostic skills**, with the ability to support and guide field technicians.* Experience working with **field service management tools**, work orders, and technical reporting.* Hands‐on exposure to **on‐site customer environments**, managing incidents, breakdowns, and maintenance activities.Skills & Competencies* Ability to **work autonomously** while coordinating and prioritizing activities of a distributed field team.* Strong **communication and customer‐oriented mindset**, with proven experience dealing directly with customers on site.* Structured and proactive approach, with the ability to manage multiple tasks and priorities simultaneously.* Problem‐solving mindset and continuous improvement orientation.Languages & Mobility* **High level of English** (able to communicate effectively with internal stakeholders and customers).* **Availability to travel** across **Iberia** as required by field activities.# What we offer you* A permanent contract.* A competitive salary as well as participation in the variable remuneration system based on personal and financial objectives.* Restaurant tickets* Be part of an experienced, international team.* A good vibe working environment.* Company car as a tool of trade* Other fringe benefitsSulzer is an equal opportunity employer. We believe in the strength of a diverse workforce and are committed to offering an inclusive work environment.