Supervisor, Customer Service

Flowserve Corporation; Coslada; On-site; EUR 60,000 - 85,000; Full time

Job summary

Flowserve Corporation in Madrid is seeking a service supervisor to manage all site operations, oversee the profit and loss, and expand the service potential while ensuring high customer satisfaction.

You will lead a team, optimize KPIs, coordinate with sales for new business, and drive process improvements in a global setting with travel required.

Qualifications

• University degree in mechatronics, mechanical engineering, industrial engineering or similar.
• Willingness to communicate with production sites and service centers in an international environment.
• Experience with SAP and MS Office.

Responsibilities

• Manage a team and oversee site operations.
• Optimize operational KPIs and the P&L for the site.
• Support existing customers and acquire new customers in coordination with the sales department.
• Conduct sales talks and close orders and service contracts.
• Interface with internal engineering, external service providers, purchasing, quality and other service locations.
• Report key figures in an international environment.

Skills

Team management

English language proficiency

Willingness to travel

Education

BS or BA Degree in relevant field

Tools

SAP

MS Office

Job description

Company Overview: If a culture of excellence, innovation and ownership is what you’re searching for, consider putting your experience in motion at Flowserve. As an individual contributor, or as a leader of people, your enterprise mindset will ensure Flowserve’s position as the global standard in comprehensive flow control solutions. Here, your opportunity for professional development and industry leading rewards will be supported by our foundational commitments to the values of people first, integrity and safety. Thinking beyond opportunity and reward, at Flowserve, we are inspired by working together to create extraordinary flow control solutions to make the world better for everyone!

Role Summary

As a service supervisor you are responsible for the management of all operational aspects and for the profit and loss account for a site. You will also be responsible for expanding and exploiting the service potential as well as ensuring and increasing customer satisfaction.

Responsibilities

• Management of a team
• Ensuring and optimizing the operational KPIs
• Support of existing customers and acquisition of new customers in coordination with the sales department
• Conducting sales talks and concluding orders and service contracts
• Monitoring and responsibility of the profit and loss account for a site
• Optimization and continuous improvement of process flows in the service department
• Initiation of projects to increase efficiency
• Active participation in the development and implementation of innovative service processes
• Interface management with internal engineering, external service providers, purchasing, quality and other service location
• Evaluation and reporting of operational key figures in an international environment
• Enforcement of safety and quality expectations
• Support in operational tasks from the Service Manager Germany
• Representation of the Service Manager Germany
• Supervision of international intercompany business
• Support of international training initiatives
• Other duties as assigned

Qualifications & Skills

• Successfully completed university studies in the field of mechatronics, mechanical engineering, industrial engineering or similar
• Willingness to communicate with colleagues at production sites and service centers in an international environment
• Basic plant and process knowledge of pump technology and vacuum technology
• Several years of professional and management experience, preferably in the field of service and customer support
• Very good written and spoken English skills and willingness to travel internationally are a prerequisite
• High quality awareness, commitment and high flexibility as well as resilience and customer orientation
• Good PC and MS Office skills
• Experience with SAP
• Independent, team-oriented work
• Overall entrepreneurial mindset
• BS or BA Degree in relevant field and 5-7 years relevant experience

EOE including Disability/Protected Veterans. Flowserve will also not discriminate against an applicant or employee for inquiring about, discussing or disclosing their pay or, in certain circumstances, the pay of their co‑workers. Pay Transparency Nondiscrimination Provision

If you are a qualified individual with a disability or a disabled veteran, you have the right to request a reasonable accommodation if you are unable or limited in your ability to use or access flowserve.com as result of your disability. You can request a reasonable accommodation by sending an email to [e-mail]. In order to quickly respond to your request, please use the words "Accommodation Request" as your subject line of your email. For more information, read the Accessibility Process.