Customer Care & Solutions Specialist

Approach People Recruitment; España; Presencial; EUR 28.000 - 36.000; Jornada completa

Descripción de la vacante

Approach People Recruitment is seeking a Customer Care & Solutions Specialist to join our fast-growing, international team. You will manage customer and dealer inquiries via phone, email, and ticketing systems, taking full ownership of cases and guiding them to resolution with clear, proactive communication.

You will provide first-line technical support on product use and maintenance, coordinate with service partners, and document all interactions in our ERP and ticketing systems.

Formación

• Previous experience in customer service or customer care.
• Practical technical understanding in a mechanical/industrial environment.
• Ability to manage multiple topics in a structured way.
• Strong communication and proactive ownership.
• Experience with ERP or ticketing systems is a plus.
• Fluent in Spanish, Italian and English; Polish and Dutch/Turkish are valued.

Responsabilidades

• Handle customer and dealer enquiries by phone, email and ticketing systems.
• Own cases from start to finish and ensure resolution.
• Provide first-line technical support on product use and maintenance.
• Coordinate with service partners and dealers as needed.
• Maintain accurate case documentation in ERP and ticketing systems.
• Support Sales and other teams with customer and order topics.
• Contribute to continuous improvement of Customer Care processes.
• Work in an international, entrepreneurial environment with low hierarchy.

Conocimientos

Customer service

Communication

Technical troubleshooting

Ownership

Herramientas

ERP system

Ticketing system

Descripción del empleo

Are you customer-oriented, practical, and comfortable solving technical issues? Do you enjoy taking ownership of customer cases and making sure things get resolved from start to finish?

For an international and fast-growing company specialising in professional mobile heating, cooling and power solutions, we are looking for a Customer Care & Solutions Specialist to join the team

The Role

• Managing customer and dealer enquiries by phone, email and ticketing systems
• Taking full ownership of cases and ensuring they are followed through to resolution
• Identifying issues, defining next steps and coordinating the appropriate actions
• Providing customers with clear and timely communication throughout the process
• Handling orders, deliveries, invoices, order changes and webshop-related enquiries
• Providing first-line technical support on product use, maintenance and basic troubleshooting
• Assessing whether issues can be resolved remotely or require technical intervention
• Coordinating with service partners and dealers when required
• Supporting internal Sales and other teams with customer and order-related topics
• Working with ERP and ticketing systems and maintaining accurate case documentation
• Contributing to the continuous improvement of Customer Care processes and ways of working

We are looking for someone who is hands-on, structured and solution-oriented, and who enjoys combining customer interaction with technical problem-solving.

You have:

• Previous experience in Customer Service, Customer Care or a similar customer-facing role
• A practical technical understanding, ideally within a mechanical, industrial or basic electrical environment
• The ability to manage multiple topics simultaneously in a structured way
• Strong communication and customer service skills
• A reliable and proactive approach, with a strong sense of ownership
• Experience with an ERP or ticketing system is a plus
• Spanish, Italian and English are required
• Polish would be an advantage.
• Additional languages such as Dutch and/or Turkish are also highly valued.

You will join an international and growing company in an entrepreneurial, low-hierarchy environment where ideas can quickly turn into action.

This is an opportunity to take a central role in developing a unified Customer Care function across Central Europe, with real responsibility and visible impact.