Summer Field Coach: In-Store Returns & Partner Training

Apprentus Ltd; Madrid; On-site; EUR 65,000 - 90,000; Full time

Job summary

Amazon Reverse Logistics Services (RLS) seeks an ISX Partner Coach in Spain to elevate in-store returns experienced across 14,000 partner sites. You will coach partner teams to Amazon's standards, observe returns handling, and drive performance improvements.

As a founding member of the EU ISX team, you will shape scalable programs, design EU-wide standards, and roll out signage, replenishment, and training across markets, reporting to the EU ISX Senior Manager.

Qualifications

• Fluent in Spanish (written and spoken).
• Fluent in English (written and spoken).
• Experience in operations, field operations, retail, logistics, or program management.
• Experience using data to prioritize improvements across a large, distributed multi-site network.
• Ability to coach, influence, or hold external partners accountable without direct authority.
• Willingness to travel frequently within Spain.

Responsibilities

• Own the in-store returns experience in Spain across partner locations, ensuring fast, easy, reliable returns.
• Visit partner locations, observe returns handling, and coach partner teams to Amazon's standards.
• Use performance data to identify locations falling behind and focus improvements where they matter most.
• Drive measurable improvements in speed, accuracy, customer satisfaction, and site readiness.
• Lead rollout of scalable programs across the network, including signage and replenishment mechanisms.
• Shape EU-wide standards from field insights, feeding them into program design.
• Manage performance cycles for underperforming sites and escalate to internal teams as needed.
• As a founding member, help build audits, coaching, and reporting for ISX across the EU.

Skills

Spanish fluency

English fluency

Operations experience

Data-driven decisions

Education

Bachelor's degree or equivalent operational experience

Job description

Amazon Reverse Logistics Services (RLS) seeks an ISX Partner Coach in Spain to elevate in-store returns experienced across 14,000 partner sites. You will coach partner teams to Amazon's standards, observe returns handling, and drive performance improvements.

As a founding member of the EU ISX team, you will shape scalable programs, design EU-wide standards, and roll out signage, replenishment, and training across markets, reporting to the EU ISX Senior Manager.