In-Store Returns Coach & Field Ops Leader

Amazon Inc.; Madrid; On-site; EUR 60,000 - 90,000; Full time

Job summary

Amazon is seeking an ISX Partner Coach in Spain to lead in-store returns improvements across partner locations. You will field-train partner teams, analyze performance data, and drive scalable programs to elevate the customer experience.

As a founding member of the EU ISX initiative, you will shape strategies, design rollout plans, and build processes while traveling frequently within Spain and across EU locations. Fluent Spanish and English required.

Qualifications

• Fluent in Spanish and English.
• Experience in operations, field operations, retail, logistics, or program management.
• Experience coaching or coordinating with external partners.

Responsibilities

• Own the in-store returns experience across partner locations in Spain.
• Visit partner sites, observe processes, and coach teams to standards.
• Use data to prioritize improvements and drive customer experience.
• Lead rollout of scalable programs across the EU network, with local adaptation.
• Shape EU-wide standards from field insights and build lasting processes.
• Collaborate with internal teams to escalate and resolve issues.

Skills

Field coaching

Operations

Retail experience

Logistics

Travel willingness

Education

Bachelor's degree or equivalent operational experience

Job description

Amazon is seeking an ISX Partner Coach in Spain to lead in-store returns improvements across partner locations. You will field-train partner teams, analyze performance data, and drive scalable programs to elevate the customer experience.

As a founding member of the EU ISX initiative, you will shape strategies, design rollout plans, and build processes while traveling frequently within Spain and across EU locations. Fluent Spanish and English required.