Strategic Client Success Manager - Europe & MEA

Triton Digital; España; Presencial; EUR 45.000 - 65.000; Jornada completa

Descripción de la vacante

Triton Digital is seeking an experienced Client Success Manager to oversee client success and strategic product consulting within a fast-paced environment in Spain. You will report to the Customer Experience Team Manager within the Revenue Team and work across Europe and the Middle East to maximize client revenue and satisfaction.

The role requires excellent communication, strong organizational skills, and a proven track record in managing client relationships, with a deep understanding of

Formación

• Strong written and verbal English skills required.
• Consultative client management approach.
• Problem-solving ability in high-pressure environments.
• Excellent customer service skills to help clients achieve goals.
• Proven experience in digital advertising and its structure.
• Good knowledge of ad-serving technologies – assets preferred.
• Radio and/or podcast background or passion are pluses.
• Experience with reporting and business intelligence tools or spreadsheets.
• Excellent time management and attention to detail; multitasking ability.
• Strong analytical and communication skills; able to express ideas clearly.
• Ability to work independently and as part of a team.
• Experience with broadcast ad scheduling and trafficking is a plus.
• French or Dutch language skills are assets.

Responsabilidades

• Be the main point of contact for a portfolio of key clients in Europe and the Middle East.
• Manage and cultivate positive relationships to retain clients.
• Develop a deep understanding of client business, needs, and expectations.
• Maintain thorough knowledge of Triton products and services.
• Anticipate client needs and evolve strategies to maximize success.
• Collaborate with Sales Managers to deliver new services and nurture relationships.
• Track and measure progress across multiple tasks/projects.
• Coordinate with Implementation to ensure on-time delivery and activation.
• Escalate major issues with Support to protect client relationships.

Conocimientos

Client management

English skills

Problem solving

Customer service

Digital advertising

Ad-serving knowledge

BI & reporting

Time management

Multitasking

Analytical skills

Communication

Independence & teamwork

Broadcast ad scheduling

French/Dutch assets

Descripción del empleo

Triton Digital is seeking an experienced Client Success Manager to oversee client success and strategic product consulting within a fast-paced environment in Spain. You will report to the Customer Experience Team Manager within the Revenue Team and work across Europe and the Middle East to maximize client revenue and satisfaction.

The role requires excellent communication, strong organizational skills, and a proven track record in managing client relationships, with a deep understanding of