Global Customer Success Leader

Insider One; España; On-site; EUR 40,000 - 65,000; Full time

Benefits offered by this job

Diverse team

AI trainings

Spotify access

ESOP

Referral bonuses

Volunteer programs

Team retreats

Job summary

Insider One seeks a customer-facing professional to act as the face of the company to clients, translating their needs into actionable product guidance. You will ensure the best use of our technology, monitor adoption, and work with engineers and product teams to deliver exceptional service.

You will build strategic account plans, share market insights, and maintain a trusted advisor relationship to maximize client satisfaction and outcomes.

Responsibilities

• Be the face of Insider One to our clients and bridge their needs with our technology.
• Help clients understand which features and products match their goals.
• Ensure clients utilize our technology at its best for world-class service.
• Monitor and facilitate customer adoption of our technology.
• Collaborate with engineers and product specialists to provide tech support.
• Develop and maintain key account plans to boost value for clients.
• Provide proactive feedback on market trends, unmet needs, and opportunities.
• Establish a trusted advisor relationship ensuring overall customer satisfaction.
• Plan strategies to meet objectives, prioritize issues, and drive escalated resolutions.
• Suggest new product ideas to improve the partnership.

Job description

Insider One seeks a customer-facing professional to act as the face of the company to clients, translating their needs into actionable product guidance. You will ensure the best use of our technology, monitor adoption, and work with engineers and product teams to deliver exceptional service.

You will build strategic account plans, share market insights, and maintain a trusted advisor relationship to maximize client satisfaction and outcomes.