Strategic Global Account Manager

Amex Inc.; Madrid; Presencial; EUR 70.000 - 90.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Flexible benefits

Travel perks

Learning platform access

Diversity & Inclusion programs

Descripción de la vacante

Amex GBT is actively seeking a seasoned account manager to lead strategic client relationships across multiple markets in Madrid. The role emphasizes driving transformational opportunities, optimizing travel services, and delivering superior client outcomes.

You will negotiate with senior client stakeholders, coordinate with global markets, and steer initiatives that improve traveler and caller experiences while guiding the service delivery teams to meet performance targets.

Formación

• Account management experience at a multi-market level.
• Strong financial acumen and P&L ownership.
• Ability to communicate at Executive level.

Responsabilidades

• Implementing strategic account plans to identify opportunities that enhance customer experience and strengthen client relationships.
• Differentiate Amex GBT value through market understanding and competitive intelligence.
• Provide guidance to customers to optimize service delivery and identify innovative solutions.
• Lead/global client services strategies and standardization across markets to achieve targets.
• Communicate progress against performance targets in SLAs and coordinate with service delivery leaders.
• Support enhancements of Amex GBT value proposition via consultation and technology road mapping.
• Lead business planning, quarterly/annual reviews, pricing strategies, and rebids for portfolio accounts.
• Drive revenue growth by selling BAU products and services and partnering with advisory services.
• Measure performance using client retention, incremental revenues, and client satisfaction.

Conocimientos

Account management experience

Financial acumen

Executive level communication

P&L ownership

Strategic planning

Descripción del empleo

Amex GBT is actively seeking a seasoned account manager to lead strategic client relationships across multiple markets in Madrid. The role emphasizes driving transformational opportunities, optimizing travel services, and delivering superior client outcomes.

You will negotiate with senior client stakeholders, coordinate with global markets, and steer initiatives that improve traveler and caller experiences while guiding the service delivery teams to meet performance targets.