Account Management Representative

Amex Inc.; Madrid; Presencial; EUR 70.000 - 90.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Flexible benefits

Travel perks

Learning platform access

Diversity & Inclusion programs

Descripción de la vacante

Amex GBT is actively seeking a seasoned account manager to lead strategic client relationships across multiple markets in Madrid. The role emphasizes driving transformational opportunities, optimizing travel services, and delivering superior client outcomes.

You will negotiate with senior client stakeholders, coordinate with global markets, and steer initiatives that improve traveler and caller experiences while guiding the service delivery teams to meet performance targets.

Formación

• Account management experience at a multi-market level.
• Strong financial acumen and P&L ownership.
• Ability to communicate at Executive level.

Responsabilidades

• Implementing strategic account plans to identify opportunities that enhance customer experience and strengthen client relationships.
• Differentiate Amex GBT value through market understanding and competitive intelligence.
• Provide guidance to customers to optimize service delivery and identify innovative solutions.
• Lead/global client services strategies and standardization across markets to achieve targets.
• Communicate progress against performance targets in SLAs and coordinate with service delivery leaders.
• Support enhancements of Amex GBT value proposition via consultation and technology road mapping.
• Lead business planning, quarterly/annual reviews, pricing strategies, and rebids for portfolio accounts.
• Drive revenue growth by selling BAU products and services and partnering with advisory services.
• Measure performance using client retention, incremental revenues, and client satisfaction.

Conocimientos

Account management experience

Financial acumen

Executive level communication

P&L ownership

Strategic planning

Descripción del empleo

Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.

What You'll Do:

• Implementing strategic account plans, focused on identifying transformational business opportunities that enhance and optimize the customer experience, creating customer value, exceeding customer expectations, strengthening client relationships, driving savings, increasing retention, and optimizing service performance through process and data analysis.
• Differentiating and reinforcing Amex GBT ’ value on a consistent basis through a comprehensive understanding of the industry and the market, synthesizing competitive intelligence to understand future implications for clients, and proactively communicating trends, innovations, and best practices to internal partners and leadership.
• Providing guidance to customers in the assessment of goals and strategies, in order to optimize service delivery performance across their program. Identifying innovative solutions to enhance productivity & improve traveler/caller experience during service fulfilment.
• Leading/supporting client services strategies globally, by working with global markets to ensure appropriate standardization is in place to achieve and measure success of global and regional initiatives.
• Spearheading regular communication on progress against performance targets included in client’s service level agreement, and partnering with service delivery leaders to ensure appropriate processes are in place to meet these targets.
• Supporting the enhancement of the Amex GBT value proposition through consultation, technology road mapping, optimizing online servicing solutions.
• Leading business planning, quarterly and annual reviews, pricing strategies, ongoing P&L management, and business negotiations on rebids for portfolio accounts.
• Maximizing transaction revenue and delivering premium revenue growth by selling BAU products and services. Partnering with commercial and advisory services to support lead generation opportunities for C-Level and transformational engagements.
• Measurement of performance based on (but not limited to) client retention, incremental revenues, client satisfaction & leadership competencies.

What We're Looking For:

• Account management experience at a multi-market leve
• As the primary business travel contact for such customers, the key areas of focus are driving results through client negotiations and positively influencing the key client decision makers through effective communication and strategic guidance.
• Demonstrate a balance between the customers’ needs and profit protection and will scrutinize performance metrics for each customer, in order to pinpoint opportunities based on themes and patterns.
• Using their expertise in service delivery, will work closely with functional business partners to close any gaps in quality or reporting accuracy.
• Skilled at managing and executing change, and will also be able to recognize risks to the portfolio, identify an action plan, and proactively coordinate mitigating actions with service delivery leaders.
• Ability to effectively communicate at Executive level.
• Travel will be required as part of the role to meet with client and suppliers on a regular basis.

Location

Madrid, Spain

Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.

What You'll Do:

• Implementing strategic account plans, focused on identifying transformational business opportunities that enhance and optimize the customer experience, creating customer value, exceeding customer expectations, strengthening client relationships, driving savings, increasing retention, and optimizing service performance through process and data analysis.
• Differentiating and reinforcing Amex GBT ’ value on a consistent basis through a comprehensive understanding of the industry and the market, synthesizing competitive intelligence to understand future implications for clients, and proactively communicating trends, innovations, and best practices to internal partners and leadership.
• Providing guidance to customers in the assessment of goals and strategies, in order to optimize service delivery performance across their program. Identifying innovative solutions to enhance productivity & improve traveler/caller experience during service fulfilment.
• Leading/supporting client services strategies globally, by working with global markets to ensure appropriate standardization is in place to achieve and measure success of global and regional initiatives.
• Spearheading regular communication on progress against performance targets included in client’s service level agreement, and partnering with service delivery leaders to ensure appropriate processes are in place to meet these targets.
• Supporting the enhancement of the Amex GBT value proposition through consultation, technology road mapping, optimizing online servicing solutions.
• Leading business planning, quarterly and annual reviews, pricing strategies, ongoing P&L management, and business negotiations on rebids for portfolio accounts.
• Maximizing transaction revenue and delivering premium revenue growth by selling BAU products and services. Partnering with commercial and advisory services to support lead generation opportunities for C-Level and transformational engagements.
• Measurement of performance based on (but not limited to) client retention, incremental revenues, client satisfaction & leadership competencies.

What We're Looking For:

• Account management experience at a multi-market leve
• Financial Acumen
• As the primary business travel contact for such customers, the key areas of focus are driving results through client negotiations and positively influencing the key client decision makers through effective communication and strategic guidance.
• Demonstrate a balance between the customers’ needs and profit protection and will scrutinize performance metrics for each customer, in order to pinpoint opportunities based on themes and patterns.
• Using their expertise in service delivery, will work closely with functional business partners to close any gaps in quality or reporting accuracy.
• Skilled at managing and executing change, and will also be able to recognize risks to the portfolio, identify an action plan, and proactively coordinate mitigating actions with service delivery leaders.
• Ability to effectively communicate at Executive level.
• Strong financial acumen - P&L ownership.
• Travel will be required as part of the role to meet with client and suppliers on a regular basis.

Location

Madrid, Spain

The #TeamGBT Experience

Work and life: Find your happy medium at Amex GBT.

• Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family .

• Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.

• Develop the skills you want when the time is right for you, with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.

• We strive to champion Inclusion in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.

• And much more!

A ll applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law.

Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities.

For details regarding how we protect your data, please consult the Amex GBT Recruitment Privacy Statement .