Strategic European Freight Account Manager

Hellmann Worldwide Logistics; el Prat de Llobregat; Presencial; EUR 70.000 - 95.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Team spirit

Multicultural environment

Growth opportunities

Pleasant working atmosphere

Coffee, tea, and fruit

Descripción de la vacante

Hellmann Worldwide Logistics in Spain seeks an Operational Account Manager to be the central contact for key Air & Sea customer accounts. You will own service performance and drive improvements while coordinating with Operations and Product teams.

You will lead service reviews and communicate disruptions with clients; travel 10–25% for meetings and project work, using PowerBI and Excel to present data-driven insights. Fluent English plus another language is preferred.

Formación

• 7+ years in international freight forwarding (Air/Sea), senior level ownership of key accounts.
• Bachelor’s degree in Business, Logistics, or Supply Chain; Lean/CI certification is a plus.
• Fluent English; additional language (French, Spanish, or Chinese) is a plus.

Responsabilidades

• Own service performance outcomes (on-time delivery, SLA adherence, data quality) for assigned accounts and align Operations and Product teams.
• Lead regular service huddles and review performance dashboards to catch risks early.
• Act as customer’s main contact during major service disruptions, communicating impact and recovery outlook; day-to-day execution stays with Operations.
• Drive continuous improvement with Business Process Management colleagues; address recurring data issues and redesign processes.
• Prepare and support customer business reviews (QBRs) and provide data-driven input for upsell opportunities.
• Be the customer’s voice inside Hellmann and Hellmann’s voice to the customer.

Conocimientos

Senior account management

Analytical skills

Communication

Influence in matrix org

PowerBI

Excel

Fluent English

Educación

Bachelor’s degree in Business or Logistics

Lean/CI certification (plus)

Herramientas

PowerBI

Excel

Shipment visibility tools

Descripción del empleo

Hellmann Worldwide Logistics in Spain seeks an Operational Account Manager to be the central contact for key Air & Sea customer accounts. You will own service performance and drive improvements while coordinating with Operations and Product teams.

You will lead service reviews and communicate disruptions with clients; travel 10–25% for meetings and project work, using PowerBI and Excel to present data-driven insights. Fluent English plus another language is preferred.