Strategic SMB Account Manager - SaaS/TravelTech

Jobtailor; Barcelona; Presencial; EUR 50.000 - 75.000; Jornada completa

Descripción de la vacante

Jobtailor in Barcelona is seeking an enthusiastic account manager to own a portfolio of SMB customers across the Benelux region, driving engagement and ensuring optimal Perk usage. You will develop deep customer relationships, present regular business reviews, and identify cross-sell opportunities while coordinating with internal teams to ensure smooth product integrations.

Fluency in Dutch and English (C1) and a background in SaaS or travel-tech are essential, along with strong data analysis

Formación

• Dutch native speaker with fluency in English (C1) required.
• Experience in the Benelux market is essential.
• Proven track record in account management or customer success.
• Background in SaaS or travel-tech is highly preferred.
• Strong presentation, communication, and relationship-building skills.
• Excellent prioritisation, time management and data-driven decision making.

Responsabilidades

• Own a portfolio of SMB customers and drive high engagement with key decision makers.
• Understand customers' business to maximise Perk usage.
• Identify growth opportunities and expand the portfolio.
• Provide regular business reviews, reports, and presentations to stakeholders.
• Be an expert on Perk products to meet quarterly upsell targets.
• Build strong client relationships to shape travel programmes.
• Resolve issues with timely solutions and long-term strategies.
• Coordinate with internal teams to ensure smooth product integrations during roll-outs.
• Prioritise time to maximise impact in key business areas.

Descripción del empleo

Jobtailor in Barcelona is seeking an enthusiastic account manager to own a portfolio of SMB customers across the Benelux region, driving engagement and ensuring optimal Perk usage. You will develop deep customer relationships, present regular business reviews, and identify cross-sell opportunities while coordinating with internal teams to ensure smooth product integrations.

Fluency in Dutch and English (C1) and a background in SaaS or travel-tech are essential, along with strong data analysis