Regional Customer Success Manager – Aviation Execs

SITA; Barcelona; Híbrido; EUR 90.000 - 140.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Flex Week

Flex Day

Flex-Location

Employee Wellbeing

Professional Development

Competitive Benefits

Descripción de la vacante

SITA is seeking a Customer Success Manager to join the European Customer Experience Management team. Based in Barcelona, you will manage a portfolio of strategic accounts, acting as the executive‑level trusted advisor to ensure alignment with SITA For Aircraft priorities and regional business goals.

Reporting to the Regional Head of Customer Experience EURO & AMER, you will drive adoption, retention, and growth while leading cross‑functional engagement across Europe.

Formación

• Proven ability to lead regional/global customer success initiatives.
• Experience managing strategic customer relationships and executive stakeholders.
• Strong analytical and reporting capabilities to transform data into actionable insights.
• Fluent in English; additional languages are an advantage.

Responsabilidades

• Own and lead a portfolio of highly strategic customer accounts across Europe, serving as the executive-level trusted advisor.
• Develop regional customer success strategies to improve satisfaction, adoption, retention, and growth.
• Influence product strategy and service improvements based on customer feedback and trends.
• Lead and mentor Customer Experience Managers to drive development and best-practice sharing.
• Establish governance, standards, and reporting to track regional performance and outcomes.
• Collaborate with Sales, Product Management, Service Operations, Engineering, Delivery, Support, Finance, and Commercial teams.

Conocimientos

Leadership

Mentoring

Cross-functional collaboration

Stakeholder management

Data analytics

Executive communications

Descripción del empleo

SITA is seeking a Customer Success Manager to join the European Customer Experience Management team. Based in Barcelona, you will manage a portfolio of strategic accounts, acting as the executive‑level trusted advisor to ensure alignment with SITA For Aircraft priorities and regional business goals.

Reporting to the Regional Head of Customer Experience EURO & AMER, you will drive adoption, retention, and growth while leading cross‑functional engagement across Europe.