Italy Enterprise CSM – SaaS Loyalty & CRM

Empresaconfidencial; Barcelona; On-site; EUR 52,000 - 68,000; Full time

Benefits offered by this job

Flexible schedule

Fridays shorter hours

Birthday day off

25 days vacation

Training budget and language classes

Clear career path

Job summary

Loyal Guru is seeking a Customer Success Manager to join our international team, serving as the strategic, high-touch partner for Enterprise and Mid-Market clients across Europe’s Retail and Grocery sector. You will maximize value from our loyalty and data platform to drive long-term client success.

Responsibilities include managing Italian accounts, guiding onboarding, shaping CRM campaigns, delivering data-driven guidance, and ensuring quarterly strategic reviews with a focus on renewals and

Qualifications

• Strong ability to interpret data and metrics to guide client decisions and optimization.
• Commercial mindset with ability to spot and pursue growth opportunities (upsell/cross-sell).
• Excellent time management and organizational skills balancing internal tasks with client time.

Responsibilities

• Own a portfolio of Italian Enterprise/Mid-Market accounts, building strong stakeholder relationships.
• Onboard new clients and drive rapid platform adoption to achieve Time-to-Value.

Skills

Analytical

Commercial mindset

Time management

Client focus

Job description

Loyal Guru is seeking a Customer Success Manager to join our international team, serving as the strategic, high-touch partner for Enterprise and Mid-Market clients across Europe’s Retail and Grocery sector. You will maximize value from our loyalty and data platform to drive long-term client success.

Responsibilities include managing Italian accounts, guiding onboarding, shaping CRM campaigns, delivering data-driven guidance, and ensuring quarterly strategic reviews with a focus on renewals and