Customer Success Manager

impact.com; Madrid; On-site; EUR 45,000 - 65,000; Full time

Job summary

impact.com is seeking a Customer Success Manager to lead strategic relationships with enterprise brands in Spain, guiding onboarding, adoption, and ongoing value realization of the platform. You will deliver ROI-focused reviews and collaborate with Sales, Product, and Solutions teams to ensure seamless execution and client satisfaction.

This role focuses on building a scalable regional presence, guiding customers through renewals and expansions, and representing impact.com in Southern Europe

Qualifications

• 3+ years in Customer Success, Strategic Account Management, or consultative roles in SaaS/digital marketing.
• Fluent in Spanish with professional English, strong written and verbal communication.
• Proven track record managing enterprise client relationships and presenting strategic data insights to executives.
• Proactive, solutions-oriented mindset with ability to navigate ambiguity in a fast-paced environment.
• Collaborative spirit and drive to help grow a regional team from the ground up.

Responsibilities

• Own client relationships and onboarding for a portfolio of enterprise brands to drive measurable outcomes.
• Deliver business reviews and data-driven insights on partner performance and ROI.
• Collaborate cross-functionally with Sales, Product, and Solutions teams to ensure successful execution.
• Identify churn risks and expansion opportunities, partnering with commercial leads on renewals.
• Provide market feedback to product/engineering to influence roadmap and adoption.
• Help scale impact.com presence in Spain and establish local best practices.

Skills

Client relationships

Strategic account management

SaaS

Spanish & English

Cross-functional collaboration

Job description

About impact.com
impact.com is the world’s leading commerce partnership marketing platform, transforming the way businesses grow by enabling them to discover, manage, and scale partnerships across the entire customer journey. From affiliates and influencers to content publishers, brand ambassadors, and customer advocates, impact.com empowers brands to drive trusted, performance-based growth through authentic relationships. Its award-winning products— Performance (affiliate), Creator (influencer), and Advocate (customer referral)—unify every type of partner into one integrated platform. As consumers increasingly rely on recommendations from people and communities they trust, impact.com helps brands show up where it matters most. Today, over 5,000 global brands, including Walmart, Uber, Shopify, Lenovo, L’Oréal, and Fanatics, rely on impact.com to power more than 225,000 partnerships that deliver measurable business results.

Your Role at impact.com:

As a Customer Success Manager at impact.com, you’ll play a pivotal role in expanding our growing team in Spain during an exciting phase of market growth. You will serve as the trusted strategic advisor for a diverse portfolio of clients, guiding them to unlock the full potential of our platform and scale high-impact commerce partnerships. This is a high-visibility opportunity for a proactive relationship-builder who thrives on driving measurable ROI, solving complex business challenges, and shaping our footprint across Southern Europe.

What You’ll Do:

• Own client relationships and strategic onboarding, guiding a portfolio of enterprise brands toward measurable business outcomes and long-term platform adoption.
• Deliver impactful business reviews and data-driven insights, showcasing partner performance, platform ROI, and strategic expansion opportunities.
• Collaborate cross-functionally with Sales, Product, and Solutions teams, ensuring seamless technical execution, feature adoption, and client satisfaction.
• Proactively identify churn risks and commercial opportunities, partnering with commercial leads to drive renewals and account expansion.
• Champion client needs internally, providing critical market feedback to product and engineering teams to influence platform development.
• Help build and scale our presence in Spain, establishing local best practices and representing the impact.com brand across regional client networks.

What You Bring:

• 3+ years of experience in Customer Success, Strategic Account Management, or consultative client-facing roles within the SaaS, digital marketing, or affiliate/partnerships industry.
• Fluency in Spanish and professional proficiency in English, with strong verbal and written communication skills across international teams.
• Proven track record of managing enterprise client relationships and presenting strategic data insights to executive stakeholders.
• A proactive, solutions-oriented mindset with the ability to navigate ambiguity and manage multiple priorities in a fast-paced environment.
• Strong collaborative spirit and excitement to help grow and shape a regional team from the ground up.

Nice to Have:

• Prior hands-on experience using partnership automation platforms, affiliate networks, or creator marketing tools.
• Experience managing client renewals, commercial negotiations, or account expansion strategies.