Account Based Renewals Representative, BeNeLux

Autodesk, Inc; Barcelona; On-site; EUR 49,000 - 72,000; Full time

Job summary

Autodesk is seeking a Renewal Representative, Account Based in Spain to independently manage high-volume renewal cycles across assigned regional accounts. You will execute end-to-end renewal motions, defend the customer base, and drive seat expansions with minimal guidance.

You will leverage CRM systems to monitor renewals, analyze data, and coordinate with account teams and procurement to ensure accurate renewals and smooth renewal outcomes, while mentoring junior colleagues as appropriate.

Qualifications

• 4–6 years in renewals or related roles in software/SaaS environment.
• Fluent in English and Dutch with strong communication and negotiation skills.
• Experience using CRM systems to manage pipelines, forecasts and renewal workflows.
• Strong organizational skills and ability to prioritize multiple renewal motions.

Responsibilities

• Execute end-to-end renewal motions across assigned regional accounts.
• Close renewals and defend the existing customer base with accurate renewal execution.
• Drive and close seat expansions during renewal opportunities.
• Monitor auto-renew status and intervene to prevent churn using data insights.
• Collaborate with customer procurement teams to ensure renewal accuracy.
• Mentor junior colleagues as appropriate.

Skills

Renewals experience

Negotiation

Communication

CRM usage

Time management

English fluency

Dutch fluency

Tools

CRM software

Job description

Job ID26WD101219Job ID26WD101219Job Requisition ID #26WD101219Role OverviewThe Renewal Representative, Account Based is a skilled level contributor who independently manages high volume renewal cycles across assigned accounts. The role focuses on executing advanced communication and negotiation activities, optimizing renewal workflows, and supporting customer retention with minimal guidance. The Renewal Representative proactively addresses customer needs, identifies churn risks and renewal blockers, and ensures strong customer satisfaction outcomes. They leverage CRM systems, data analysis, and workflow automation to drive efficiency and predictable renewal execution.Key ResponsibilitiesExecute End to End Renewal MotionsIndependently own and execute full renewal workflows across assigned Regional AccountsClose RenewalsDefend the existing customer base by driving timely, accurate renewal execution with minimal guidanceDrive and Close Seat ExpansionsIdentify and close seat expansion opportunities (additional users across buyers, business units, divisions, or personas) at time of renewal using standard playbooks and creative approachesMonitor Auto Renewal StatusMonitor account auto renewal settings and intervene when auto renewals are disabled to prevent churn, applying data analysis and judgmentCustomer Procurement InteractionWork directly with customer procurement teams to ensure renewal execution and accuracyProvide mentorship to less experienced colleagues as appropriateSkills & CompetenciesOrganizational & Time Management: Optimizes workflows to manage high volume renewals efficiently with minimal oversightCustomer First Mindset: Proactively identifies customer needs and drives retention outcomesAdvanced Communication: Applies creative communication techniques to influence renewal decisionsAdvanced Negotiation: Uses creative and structured approaches to secure renewalsCRM & Data Proficiency: Optimizes CRM usage, analyzes renewal data, and automates workflows to improve efficiencyATU (Account Team Unit) CollaborationExpansion Qualification: Engage Account Executives (AEs) on larger cross sell or expansion opportunities using creative approachesCustomer Success Alignment: Support collaboration with Customer Success Managers (CSMs) to identify retention and adoption strategiesPartner Engagement: Provide light touch support to partners for partner owned accountsInsights Sharing: Share churn risks, renewal blockers, and missed upsell signals across teams and regionsFeedback Loop: Provide structured feedback on product experience and packaging based on customer interactionsRequired Qualifications4–6 years of experience in renewals, inside sales, account management, or customer success, preferably in a software or SaaS environmentFluency in English + DutchDemonstrated ability to independently manage high volume renewal cyclesStrong communication and negotiation skills with the ability to influence customer outcomesExperience using CRM systems to manage pipelines, forecasts, and renewal workflowsStrong organizational skills and ability to prioritize across multiple renewal motionsExperience engaging customer procurement or commercial teamsPreferred QualificationsExperience working in subscription or recurring revenue business modelsProven experience identifying churn risks and upsell signals using data or customer insightsFamiliarity with partner assisted or partner led renewal motionsExperience mentoring or supporting more junior sales or renewal representativesExperience providing product or packaging feedback to internal stakeholdersComfort working across cross regional or matrixed sales organizations#LI-EL1Learn MoreAbout AutodeskWelcome to Autodesk! Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.We take great pride in our culture here at Autodesk – it’s at the core of everything we do. Our culture guides the way we work and treat each other, informs how we connect with customers and partners, and defines how we show up in the world.When you’re an Autodesker, you can do meaningful work that helps build a better world designed and made for all. Ready to shape the world and your future? Join us!Salary transparencySalary is one part of Autodesk’s competitive compensation package. For Spain based sales roles, we expect a starting On-Target Earnings (OTE) between 48,700 EUR and 71,500 EUR. OTE is comprised of base salary plus commission target for sales roles. Offers are based on the candidate’s experience and geographic location and may exceed this range. In addition to base salaries, our compensation package may include annual cash bonuses, commissions for sales roles, stock grants, and a comprehensive benefits package.Sales CareersWorking in sales at Autodesk allows you to build meaningful relationships with customers while growing your career. Join us and help make a better, more sustainable world. Learn more here: https://www.autodesk.com/careers/salesBelongingWe take pride in cultivating a culture of belonging where everyone can thrive. Learn more here: https://www.autodesk.com/company/global-belongingIn-Person Onboarding and Identity VerificationThis role may require in-person onboarding and/or in-person ID verification.