Account Based Renewals Rep, DACH

Merantix; Barcelona; Presencial; EUR 45.000 - 65.000; Jornada completa

Descripción de la vacante

Autodesk is seeking a Renewals Representative for Regional Accounts in the DACH region. The role focuses on end-to-end renewal motions to protect and expand the existing customer base, streamline renewal workflows, and minimize manual tasks.

You will engage with procurement, CS teams, and partners to drive seat expansions, monitor auto-renewals, and ensure customer satisfaction. Fluency in German and English is required, with French/Italian as a bonus.

Formación

• Experience handling end-to-end renewal motions.
• Proficiency with CRM and renewal tracking systems.
• Collaboration with procurement, success teams, and partners.

Responsabilidades

• Execute end-to-end renewal motions and own renewal workflows to minimize manual effort.
• Close renewals accurately and efficiently to protect the customer base.
• Drive and close seat expansions during renewals using playbooks and cross-functional strategies.
• Monitor auto-renewal status and intervene to prevent churn.
• Collaborate with procurement to ensure smooth renewal execution.
• Provide product/packaging feedback based on renewal interactions.

Conocimientos

Time Management

Customer First

Communication

Negotiation

Technical Proficiency

Languages

Descripción del empleo

Renewals Representative, Regional Accounts, DACH

The Renewals Representative, Regional Accounts, DACH, is responsible for executing end-to-end renewal motions to protect and expand the existing customer base in the DACH region. They streamline workflows, minimize manual touches, and engage in customer procurement interactions. As they progress through levels, they evolve from performing routine tasks under supervision to leading strategic initiatives and influencing organizational practices. Their work ensures customer satisfaction, retention, and growth through seat expansions and proactive engagement.

Key Responsibilities

• Execute End-to-End Renewal Motions: Own and streamline renewal workflows, minimizing manual effort and ensuring timely execution
• Close Renewals: Protect the existing customer base by closing renewals accurately and efficiently
• Drive and Close Seat Expansions: Sell additional seats to existing buyers at time of renewals, leveraging playbooks and cross-functional strategies
• Monitor Auto-Renewal Status: Track and intervene when auto-renewals are disabled to prevent churn
• Customer Procurement Interaction: Collaborate with procurement teams to ensure smooth renewal execution
• Provide Feedback: Share insights into products and packaging based on customer interactions

Skills

• Time Management: Efficiently manage high-volume renewal cycles and optimize workflows
• Customer First: Prioritize customer satisfaction and retention through proactive engagement and policy development
• Communication: Apply and lead communication strategies to secure renewals and influence stakeholders
• Negotiation: Engage in and lead negotiation tasks, applying creative and strategic techniques
• Technical Proficiency: Use CRM and renewal tracking systems to automate workflows, analyze data, and flag exceptions
• Languages: Fluent German and English required, French & Italian would be a plus

Performance Metrics

• Renewal rate and retention metrics
• Volume and value of seat expansions
• Timeliness and accuracy of renewal execution
• CRM usage efficiency and automation adoption
• Customer satisfaction and feedback scores
• Churn prevention and upsell signal identification

Collaboration Requirements

• AE Engagement: Collaborate with Account Executives (AEs) to identify and execute cross-sell and expansion opportunities at time of renewals
• Customer Success: C ollaborate with Customer Success Managers (CSMs) to identify and execute customer retention and adoption methods, as appropriate with Autodesk-led post sales engagements
• Partner Engagement: Provide support to partners, escalating from light-touch assistance to strategic influence
• Insight Sharing: Communicate churn risks, renewal blockers, and upsell signals across teams and geographies
• Mentorship and Influence: Mentor junior team members and influence organizational practices and policies

Salary transparency

Salary is one part of Autodesk’s competitive compensation package. Offers are based on the candidate’s experience and geographic location. In addition to base salaries, our compensation package may include annual cash bonuses, commissions for sales roles, stock grants, and a comprehensive benefits package.

Diversity & Belonging

We take pride in cultivating a culture of belonging where everyone can thrive. Learn more here: https://www.autodesk.com/company/diversity-and-belonging