Strategic Account Leader – FinTech SaaS & Renewals

Tuum; Bellprat; Híbrido; EUR 65.000 - 120.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Tuum stock options

Hybrid working

4-day workweek (summer)

Private health insurance

Descripción de la vacante

Tuum is seeking a commercially focused Account Manager to oversee strategic existing customers after go-live, ensuring renewals, pricing negotiations, and expansion opportunities while partnering with Technical Customer Success Managers.

You will serve as the primary commercial counterpart for major accounts, collaborating with Sales, Legal, Finance, Marketing and Leadership. This role requires travel up to ~25% and fluent English; Spanish or Russian is a strong plus.

Formación

• 4+ years in Strategic Account Management, Enterprise Account Management, Customer Success or similar B2B SaaS roles.
• Experience managing enterprise or strategic customer portfolios (fintech/banking a strong plus).
• Experience working with executive stakeholders.

Responsabilidades

• Own commercial relationships for assigned strategic customers.
• Lead renewal planning and execution.
• Manage pricing discussions and commercial negotiations.
• Manage contract lifecycle with Legal and Finance.
• Support commercial account planning.
• Identify and coordinate expansion opportunities; support renewal and commercial discussions.
• Build trusted relationships with executive sponsors.
• Participate in executive business reviews.
• Understand customer business priorities and strategic objectives.
• Maintain executive engagement between major milestones.
• Partner with Technical CSMs throughout the customer lifecycle.
• Participate in Quarterly Business Reviews for strategic customers.
• Support commercial discussions arising from customer health reviews.
• Ensure smooth transition from operational discussions into commercial engagements.
• Provide commercial guidance on pricing approaches, contract amendments, expansion opportunities and strategy.

Conocimientos

Strategic Account Management

Enterprise Account Management

Customer Success

Executive Stakeholders

Commercial Negotiations

Descripción del empleo

Tuum is seeking a commercially focused Account Manager to oversee strategic existing customers after go-live, ensuring renewals, pricing negotiations, and expansion opportunities while partnering with Technical Customer Success Managers.

You will serve as the primary commercial counterpart for major accounts, collaborating with Sales, Legal, Finance, Marketing and Leadership. This role requires travel up to ~25% and fluent English; Spanish or Russian is a strong plus.