Strategic Account Growth Lead

Global M; Barcelona; On-site; EUR 40,000 - 65,000; Full time

Job summary

Global M is seeking an Account Manager who will become an expert in our products and how they create value for customers. You will own commercial responsibility for accounts in the shared portfolio, leading renewals and upsell opportunities.

Collaborating with the Customer Success Manager, you will tailor plans to drive ROI, adoption, and training, and you will advocate for customers while staying aligned with product releases to maximise value.

Responsibilities

• Develop a deep knowledge of your customers’ businesses to identify growth opportunities.
• Excellent cross functional collaboration to deliver outstanding customer outcomes.
• Alongside your Customer Success Manager (CSM), create action tailored plans on how to drive additional value, ROI, training and increase adoption.
• Provide the best advice on how our data can improve their business practices and increase their ROI.
• Be responsible for identifying, managing and closing upsells.
• Stay up to date on any future product releases and ensure the value of such updates are understood to demonstrate this to your customer base.
• Be a customer advocate and a great collaborator.

Job description

Global M is seeking an Account Manager who will become an expert in our products and how they create value for customers. You will own commercial responsibility for accounts in the shared portfolio, leading renewals and upsell opportunities.

Collaborating with the Customer Success Manager, you will tailor plans to drive ROI, adoption, and training, and you will advocate for customers while staying aligned with product releases to maximise value.