Strategic Client Success Partner

gartner; Barcelona; On-site; EUR 70,000 - 100,000; Full time

Job summary

Gartner is seeking a Client Success Manager to partner with a portfolio of clients, helping them maximize value from Gartner's research, experts, tools, and insights. You will build trusted relationships with senior stakeholders, drive engagement, and contribute to long-term client success.

You will lead executive conversations, identify risks and growth opportunities, and collaborate with internal teams to deliver measurable business outcomes across client accounts.

Qualifications

• Fluency in English at a professional business level.
• Fluency in one or more of: Spanish, French, Arabic, Dutch, German, Italian, Norwegian, or Swedish.
• 4+ years of relevant professional experience in customer success, account management, consulting, advisory, client services, or similar client-facing roles.
• Strong executive communication and stakeholder management skills.
• Demonstrated ability to influence, prioritize, and solve complex business challenges.
• Strong analytical and consultative problem-solving capabilities.

Responsibilities

• Manage a portfolio of Gartner clients and serve as a strategic partner throughout the client lifecycle.
• Develop a deep understanding of client priorities, initiatives, and business challenges.
• Build trusted relationships with stakeholders ranging from C-level executives to functional leaders.
• Recommend strategies that help clients maximize the value of Gartner's research and advisory capabilities.
• Drive engagement, value realization, and ongoing utilization of Gartner services.
• Conduct regular business reviews focused on client outcomes, priorities, and opportunities.
• Leverage client insights and engagement data to proactively identify risks and growth opportunities.
• Collaborate with internal Gartner teams to deliver exceptional client experiences and business outcomes.

Skills

Executive communication

Stakeholder management

Client relationship

Strategic thinking

Problem solving

Education

Bachelor's degree

Job description

Gartner is seeking a Client Success Manager to partner with a portfolio of clients, helping them maximize value from Gartner's research, experts, tools, and insights. You will build trusted relationships with senior stakeholders, drive engagement, and contribute to long-term client success.

You will lead executive conversations, identify risks and growth opportunities, and collaborate with internal teams to deliver measurable business outcomes across client accounts.