Store Manager/ Majorica Eci Castellana

MAJORICA Jewelry; Madrid; On-site; EUR 34,000 - 52,000; Full time

Job summary

MAJORICA Jewelry in Madrid invites an experienced Store Manager to lead a Majorica point of sale within a department store environment, ensuring excellence in sales, team management, operations and client experience. You will drive productivity, motivate the team, and ensure the brand image is represented at the highest level while achieving store objectives.

Fluent Spanish and English are required to succeed in this fast-paced, premium setting.

Qualifications

• Previous experience managing teams in premium or luxury retail environments.
• Strong commercial and analytical mindset.
• Leadership and coaching capabilities.
• Ability to work in a fast-paced, high-traffic environment.
• Strong organizational and communication skills.
• Fluent Spanish and English are required.

Responsibilities

• Drive sales, productivity and KPI achievement.
• Monitor daily business performance and implement action plans.
• Identify opportunities to maximize traffic conversion and cross-selling.
• Ensure excellent execution of launches, campaigns and activations.
• Lead, motivate and develop the team.
• Coach the team on sales techniques, product storytelling and service standards.
• Foster a positive and performance-oriented culture.
• Organize priorities and daily operations effectively.
• Coordinate stock management and inventory controls.
• Collaborate with department store teams and stakeholders.

Skills

Team leadership

Sales leadership

Coaching

Customer service

Brand storytelling

Fluent Spanish

Fluent English

Job description

Founded in Mallorca in 1890, Majorica is a jewelry house recognized for its pearl heritage, Mediterranean identity and contemporary elegance.

At Majorica, we are evolving our retail experience through a strong focus on client engagement, storytelling and commercial excellence.

The Role

As Store Manager, you will lead the performance of a Majorica point of sale within a department store environment, ensuring excellence across sales, team management, operations and client experience.

You will play a key role in driving productivity, motivating the team and ensuring the brand image is represented at the highest level.

You will be responsible for leading the team towards achieving store objectives and business performance targets.

Your responsibilities will be:

Commercial Performance

• Drive sales, productivity and KPI achievement.
• Monitor daily business performance and implement action plans.
• Identify opportunities to maximize traffic conversion and cross-selling.
• Ensure excellent execution of launches, campaigns and activations.
• Lead, motivate and develop the team.
• Coach the team on sales techniques, product storytelling and service standards.
• Foster a positive and performance-oriented culture.
• Organize priorities and daily operations effectively.

Client Experience

• Ensure premium and consistent service standards.
• Lead by example on the sales floor.
• Drive client engagement and relationship-building actions.
• Ensure the team represents the brand image with professionalism and authenticity.

Operations

• Ensure operational excellence and compliance with company procedures.
• Coordinate stock management and inventory controls.
• Collaborate effectively with department store teams and stakeholders.

What is important for the role

• Previous experience managing teams in premium or luxury retail environments.
• Strong commercial and analytical mindset.
• Leadership and coaching capabilities.
• Ability to work in a fast-paced and high-traffic environment.
• Strong organizational and communication skills.
• Fluent Spanish and English required.

What we offer:

• The opportunity to join a growing international retail project.
• A premium retail environment with strong brand heritage.
• Leadership and professional development opportunities.
• A collaborative and dynamic team culture.