Store Manager - Barcelona Passeig de Gràcia

LVMH Group; Barcelona; Presencial; EUR 60.000 - 90.000; Jornada completa

Descripción de la vacante

LVMH Group in Barcelona seeks an Ambassador of the Maison and Store Manager to develop and optimize boutique performance by leading the boutique team, ensuring exceptional customer service, and upholding Christian Dior standards.

You will design the store structure, recruit profiles, drive people development, manage operations, analyze data, coordinate events, and nurture VIP relationships, with fluency in English and Spanish (Catalan a strong plus).

Formación

• Proven experience in luxury retail management.
• Excellent leadership and problem-solving capabilities.
• Strong analytical, communication, time management and organizational skills.
• Ability to work under pressure and adapt to store needs.

Responsabilidades

• Design the optimum boutique structure, recruit profiles, and proactively build a talent pipeline.
• Drive performance management, ensure people development, motivate, and reinforce team engagement.
• Ensure the day-to-day management, training, coaching, and motivation of the boutique team.
• Discuss performance and training in regular store meetings covering product knowledge, visuals, and operations.
• Analyze boutique data to diagnose and define actions to reach sales targets.
• Assign and monitor sales goals while leading strategic action plans.
• Optimize performance and profitability through KPI monitoring.
• Coordinate sales promotions, trunk shows, events, and CRM activities for local/international clients.
• Implement and monitor CRM programs to maximize client retention and engagement.
• Act as ambassador to build relationships with VIP clients.

Conocimientos

Luxury retail management

Leadership

Performance analysis

Customer service

CRM programs

Herramientas

CRM systems

Descripción del empleo

As an Ambassador of the Maison, the Store Manager efficiently develops and optimizes the Paseo de Gracia boutique performance and profitability by managing the boutique team, ensuring excellence in boutique operations, and maintaining the highest level of customer service throughout the store in line with Christian Dior expectations.

Job responsibilities

Design the optimum boutique structure, recruit the right profiles, and proactively build a talent pipeline.

Drive performance management, ensure people development, motivate, and reinforce team engagement.

Ensure the day-to-day management, training, coaching, and motivation of the boutique team.

Conduct and participate in regular store meetings to discuss performance, sales training, product knowledge, visual merchandising, and key operational information.

Analyze boutique data to make diagnoses and define action plans to achieve Maison, boutique, and category sales targets.

Assign and monitor sales goals for Sales Associates while leading the implementation of strategic action plans.

Optimize boutique performance and profitability through continuous KPI monitoring.

Participate in the coordination of sales promotion activities, trunk shows, seasonal events, and CRM initiatives tailored to the local and international clientele.

Implement and monitor CRM programs to maximize client retention and engagement.

Act as a direct Ambassador of the Maison to build and maintain relationships with VIPs.

Implement group, Maison, and boutique policies, procedures, and luxury standards.

Manage the back office, administration, store expenses, and budget adherence.

Oversee associate compliance with established company policies, security procedures, and lock-up routines.

Oversee inventory processes, monitor merchandise pricing, gather transfers/damages, and minimize stock loss.

Participate in merchandise displays and visual presentations according to Maison guidelines.

Profile

Proven experience in luxury retail management.

Goal-oriented mindset with strong leadership and problem-solving capabilities.

Excellent analytical, communication, time management, and organizational skills.

Ability to work under pressure, manage stress, and adapt flexibly to store needs.

Mentoring and coaching attitude with high emotional intelligence.

Languages: Fluent in English and Spanish; Catalan and additional foreign languages are a strong plus.

“Whatever you do – whether for work or pleasure – do it with passion! Live with passion,” wrote Christian Dior.
Well before he embarked on his destiny as a couturier, Christian Dior was fascinated with art. The young Normandy native and several friends opened an art gallery when he was just 23. In 1938 he learned the métier of pattern cutter with Robert Piguet and three years later began working as a designer for Lucien Lelong. Right from the founding of his Maison in 1946, he transformed his dreams into irresistible creations, seeking to break with the somber war years by elevating pure joy. His visionary spirit celebrated and enchanted women the world over. In only ten years, Monsieur Dior revolutionized the conventions of elegance and femininity, designing collections infused with dreams.

Crafting Dreams Starts With Yours

At LVMH, people make the difference in the art of crafting dreams.
Our people fuel our dynamic, entrepreneurial culture. We value collective ambitions, encouraging our talents to push boundaries and champion a curious, audacious state of mind. Our commitment to excellence is reflected in nurturing every individual with a growth mindset and development opportunities, consistently empowering them to reach their full potential. We are actively committed to positive impact through an inclusive environment that supports and gives back to our talented community.
Join us at LVMH, where your talent is at the heart of our collective successes.