Spanish Speaking Solutions Consultant - Work In Sofia, Bulgaria

Mercier Consultancy MD; Valencia; On-site; EUR 20,000 - 31,000; Full time

Benefits offered by this job

Competitive salary

Relocation package

Health insurance

Training

Monthly bonus

Career development

Job summary

Mercier Consultancy MD is seeking a Spanish Speaking Solutions Consultant to join our Sofia-based operations. You will be the primary contact for Spanish-speaking clients, delivering expert solutions and maintaining high service standards in a fast-paced customer support environment.

The role requires relocation to Sofia, Bulgaria, strong English communication, and prior customer-facing experience to thrive in a multinational team. Competitive compensation and relocation support are offered.

Qualifications

• Native or fluent Spanish (written and spoken).
• EU passport valid.
• Proficient English for collaboration with Sofia team.
• Experience in a customer-facing role preferred.
• Willingness to relocate to Sofia, Bulgaria.

Responsibilities

• Be the primary contact for Spanish-speaking clients in Customer Support Services.
• Provide expert solutions to complex inquiries with professional communication.
• Collaborate with international teams to optimize support workflows and metrics.
• Maintain accurate records of customer interactions in internal databases.
• Identify opportunities for service enhancements in the Spanish-speaking portfolio in Sofia.
• Navigate multiple digital tools to deliver real-time support across channels.

Skills

Spanish fluency

Customer-facing

English proficiency

Relocation ability

Problem solving

Job description

Spanish Speaking Solutions Consultant

Job Overview

We are currently sourcing exceptional talent for the Spanish Speaking Solutions Consultant position in Bulgaria. This role is perfect for a communicative professional eager to thrive in a fast-paced Customer Support Services environment while enjoying the vibrant lifestyle that only jobs in Bulgaria can offer.

Key Responsibilities

• Act as the primary point of contact for Spanish-speaking clients, ensuring an exceptional service experience in the Customer Support Services sector


• Provide expert solutions to complex inquiries, maintaining the highest standards of professional communication and efficiency


• Collaborate with international teams to optimize support workflows and enhance client satisfaction metrics


• Maintain accurate records of customer interactions within internal databases to ensure data integrity and process improvement


• Proactively identify opportunities for service enhancements, contributing to the overall success of our Spanish-speaking jobs portfolio in Sofia


• Navigate multiple digital tools and platforms simultaneously to deliver real-time support across various communication channels


• Stay updated on product developments and industry-specific regulations relevant to the Customer Support Services industry

Requirements

• Native or fluent Spanish (spoken and written)


• Valid EU passport (mandatory)


• Professional proficiency in English to collaborate with our diverse, international team in Sofia


• Strong problem-solving skills and a genuine passion for the Customer Support Services industry


• Previous experience in a customer-facing role is highly preferred for this Spanish Speaking Solutions Consultant position in Bulgaria


• Ability to relocate to Sofia and adapt to a dynamic professional environment

Benefits

What We Offer

• Competitive Monthly Salary


• Fully Paid Training


• Comprehensive Health Insurance


• Fully Paid Relocation Package (flight, transfer, hotel)


• Monthly Performance Bonus


• Modern office environment with access to international career development opportunities


• And Much More..

Life in Bulgaria

Living and working in Bulgaria offers a unique blend of historical charm and modern urban convenience. As you settle into your new life, you will discover that Bulgaria is home to a burgeoning international community, stunning mountain ranges, and a Mediterranean-influenced climate that makes it a highly desirable destination for those seeking jobs in Bulgaria. With a low cost of living and high quality of life, Bulgaria provides the perfect backdrop for personal and professional growth. Whether you are enjoying local culinary delights or exploring the vibrant nightlife of Sofia, you will find that relocation to Bulgaria is an enriching experience that balances career success in the Customer Support Services industry with an exceptional lifestyle.