Spanish-speaking iGaming Support Agent (Night/Weekend)

Lcky Group; Melilla; On-site; EUR 18,000 - 24,000; Full time

Benefits offered by this job

A competitive and attractive salary

Private health insurance

Annual wellbeing benefit allowance

Social events for building strongrelat

Job summary

LCKY Group is hiring a Spanish-speaking Customer Support Agent based in Melilla, Spain to deliver top-tier service and ensure player satisfaction.

You will handle inquiries, assist with games and accounts, and collaborate with multiple departments to resolve issues and protect players. This role requires Spanish as a native level and good English, with shifts including nights and weekends.

Qualifications

• Experience in customer support, preferably within iGaming.
• Native level of Spanish with a good level of English.
• Willing to work shifts (night and weekend shifts included).
• Exceptional communication skills, both written and verbal.

Responsibilities

• Respond promptly and professionally to customer inquiries via live chat and email.
• Provide accurate information and support to players regarding games, promotions, accounts, and technical issues.
• Resolve customer complaints and issues efficiently, with first contact resolution in mind.
• Assist with account verification processes, including KYC.
• Monitor and report on player feedback and suggest improvements to enhance experience.
• Collaborate with departments to resolve complex issues and protect customers from gambling harm.

Skills

Spanish native

English proficient

Customer support

Problem solving

Attention to detail

Shift work

Job description

LCKY Group is hiring a Spanish-speaking Customer Support Agent based in Melilla, Spain to deliver top-tier service and ensure player satisfaction.

You will handle inquiries, assist with games and accounts, and collaborate with multiple departments to resolve issues and protect players. This role requires Spanish as a native level and good English, with shifts including nights and weekends.