Spanish Customer Support - Ceuta

Paf Group; Ceuta; Remote; EUR 22,000 - 26,000; Full time

Benefits offered by this job

Health insurance

Remote work possibilities

Job summary

Paf Group in Ceuta, Spain, is seeking a Spanish Customer Support Specialist to join our Support Team. You will handle inquiries, resolve issues, and represent our commitment to responsible, high-quality, multilingual customer service.

You’ll work in a full-time, permanent role with a yearly gross salary of €24,000, health insurance, and remote work possibilities. Join a dedicated international team focused on delivering excellent customer experiences.

Qualifications

• Fluent in Spanish and English (written and spoken).
• Previous experience in online gaming customer support.
• Strong customer-focused mindset.
• Ability to learn and adapt quickly in a dynamic environment.

Responsibilities

• Manage incoming customer inquiries via chat and other channels, ensuring quick and high-quality responses.
• Handle complaints, provide appropriate solutions, and follow up within agreed time frames (SLAs).
• Contribute to improving the team’s efficiency, accuracy, and responsiveness.
• Follow company communication guidelines, policies, and procedures.
• Build positive relationships with customers through clear and professional communication.
• Act responsibly in relation to gambling concerns, following our Responsible Gambling procedures.

Skills

Fluent in Spanish

Fluent in English

Customer-focused mindset

Adaptability

Job description

We are looking for a Spanish Customer Support Specialist to join our Support Team in Ceuta, Spain.

This is a Full-time, permanent position.

About the role

As part of Paf’s Customer Support Team, you will play a key role in ensuring an excellent customer experience. You will handle inquiries, solve problems, and represent our commitment to responsible, high‑quality, and multilingual customer service.

Main responsibilities

• Manage incoming customer inquiries via chat and other channels, ensuring quick and high‑quality responses.
• Handle complaints, provide appropriate solutions, and follow up within agreed time frames (SLAs).
• Contribute to improving the team’s efficiency, accuracy, and responsiveness.
• Follow company communication guidelines, policies, and procedures.
• Build positive relationships with customers through clear and professional communication.
• Act responsibly in relation to gambling concerns, following our Responsible Gambling procedures.
• Ensure compliance with legal, regulatory, and company requirements.

Requirements

• Fluent in Spanish and English (written and spoken).
• Previous experience in online gaming customer support.
• Strong customer‑focused mindset.
• Ability to learn and adapt quickly in a dynamic environment.
• Most important: the right service attitude, willingness to learn, and a passion for helping others.

What we offer

You’ll be joining an international gaming company dedicated in raising money for good causes.

You’ll be welcomed by a supportive, dynamic team environment where your contributions directly impact the customer experience.

A yearly gross salary of €24,000, health insurance cover, and remote work possibilities.

All applications will be treated confidentially and in accordance to our equal opportunity standards.