Arabic-Speaking Gaming Back-Office Specialist (Sofia)

Mercier Consultancy Group; España; Presencial; EUR 13.000 - 27.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Fully Paid Relocation Package (flight,

Health Insurance

Fully Paid Training

Monthly Performance Bonus

Descripción de la vacante

Mercier Consultancy Group is seeking an Arabic Speaking Back Office Gaming Support Specialist to join our team in Bulgaria. The role focuses on back-office support for Arabic-speaking players, with a path to grow within the Gaming & Esports sector.

Benefits include fully paid relocation, training on gaming systems, health insurance, and a monthly performance bonus. Relocation to Sofia is required for this on-site opportunity.

Formación

• Native or fluent Arabic (spoken and written) is mandatory.
• Excellent command of English for internal team communications.
• Strong problem-solving skills and the ability to work independently.
• Previous experience in customer support or administrative roles is a plus.

Responsabilidades

• Manage and resolve back-office inquiries for Gaming & Esports platforms.
• Monitor player accounts for compliance with safety standards and fair play.
• Provide high-level Arabic-language communication to support account management.
• Collaborate with internal departments to address technical issues affecting the gaming experience.
• Analyze game data and player feedback to suggest improvements for the Arabic-speaking market.
• Maintain documentation of support cases in the internal gaming database.
• Stay updated on trends in the global Gaming & Esports landscape.

Conocimientos

Arabic fluency

English proficiency

Independent worker

Problem solving

Descripción del empleo

Mercier Consultancy Group is seeking an Arabic Speaking Back Office Gaming Support Specialist to join our team in Bulgaria. The role focuses on back-office support for Arabic-speaking players, with a path to grow within the Gaming & Esports sector.

Benefits include fully paid relocation, training on gaming systems, health insurance, and a monthly performance bonus. Relocation to Sofia is required for this on-site opportunity.