Italian Speaking Player Support Specialist - Work In Sofia, Bulgaria

Mercier Consultancy Group; España; On-site; EUR 18,000 - 30,000; Full time

Benefits offered by this job

Competitive monthly salary

Fully paid relocation package

Health insurance

Full training provided

Monthly performance bonus

Access to world-class office in Sofia

Job summary

Mercier Consultancy Group is seeking an Italian Speaking Player Support Specialist to join our team in Sofia, Bulgaria. You will be the frontline for Italian-speaking players, handling live chat, email, and social inquiries with a strong focus on customer experience in the Gaming & Esports sector.

Ideal candidates are fluent in Italian, have customer service experience, and are excited to work in an international office environment.

Qualifications

• Native or fluent Italian (spoken and written).
• EU passport valid (mandatory).
• Experience in customer service or a similar role preferred.
• Excellent communication and empathy with gaming communities.
• Willingness to relocate to Sofia, Bulgaria and work in an international office.

Responsibilities

• Provide high-quality Italian-speaking player support via live chat, email, and social channels.
• Troubleshoot technical issues, account security, and in-game transaction inquiries.
• Maintain knowledge of game mechanics, patches, and tournament events to assist players.
• Collaborate with internal teams to identify trends or bugs in the gaming environment.
• Contribute to internal knowledge bases to streamline support processes.

Skills

Italian language

Customer service

Communication

Empathy

Flexibility

Job description

Italian Speaking Player Support Specialist

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international recruitment firm, specializing in connecting elite talent with industry-leading organizations across Europe. We pride ourselves on facilitating career-defining opportunities through our extensive network of global partners, ensuring every candidate finds their ideal professional trajectory.

Job Overview

We are currently scouting for a talented individual to fill the Italian Speaking Player Support Specialist position in Bulgaria for a globally renowned name in the Gaming & Esports sector. This is a unique chance to combine your passion for competitive gaming with a rewarding career move, as you represent the frontline of player experience for one of the world’s most innovative gaming companies.

Key Responsibilities

• Provide high-quality support to Italian-speaking gamers via live chat, email, and social media channels.

• Troubleshoot technical issues, account security concerns, and in-game transaction inquiries with precision.

• Maintain deep knowledge of game mechanics, patches, and tournament events to assist the Esports community effectively.

• Foster positive interactions with the player base, upholding the brand identity of our premium gaming partners.

• Collaborate with internal teams to identify emerging trends or bugs within the gaming environment.

• Contribute to internal knowledge bases to streamline support processes for the Italian-speaking market.

• Engage with the Gaming & Esports community to ensure an unparalleled experience for every user.

• Native or fluent Italian (spoken and written).

• Valid EU passport (mandatory).

• Passionate interest in the Gaming & Esports industry with familiarity in popular game titles.

• Excellent communication skills and the ability to empathize with the gaming community.

• Previous experience in customer service or a similar role is highly preferred.

• Flexibility to work in a dynamic, international office environment in Sofia, Bulgaria.

What We Offer

• Competitive Monthly Salary
• Fully Paid Training
• Health Insurance
• Fully Paid Relocation Package (flight, transfer, hotel)
• Monthly Performance Bonus
• Access to world-class office facilities for one of the top Italian-speaking jobs in Bulgaria.
• Professional development paths within the thriving Gaming & Esports sector.

Life in Bulgaria

Sofia has quickly become a premier hub for technology and gaming professionals. Bulgaria offers an exceptional quality of life, featuring a perfect blend of rich history, vibrant nightlife, and breathtaking natural scenery, including nearby mountains perfect for skiing or hiking. The climate in Bulgaria is welcoming, and the city of Sofia is known for its energetic pulse and affordable yet high-end lifestyle.

Choosing to pursue one of our many jobs in Bulgaria allows you to enjoy a Mediterranean-influenced culinary scene and a supportive expatriate community. With our comprehensive relocation package, starting your new life in Bulgaria is seamless and stress-free. Whether you are looking for career growth or cultural discovery, Bulgaria provides the ideal backdrop for this exciting chapter of your life.