Senior Account Success Manager - Civil & Energy

Seequent; Madrid; Hybrid; EUR 70,000 - 90,000; Full time

Benefits offered by this job

Hybrid work (2 days in-office)

Office in Madrid

Career development

Job summary

Seequent in Madrid is seeking an Account Success Manager to drive customer adoption and long-term value across Seequent’s Earth sciences solutions. You will act as the primary day-to-day contact for a defined portfolio, coordinating onboarding, training, and ongoing success efforts.

The role requires 5+ years of experience, fluency in Spanish, superb communication, and the ability to work with technical and non-technical stakeholders.

Qualifications

• 5+ years of relevant industry experience with technical and non-technical stakeholders.
• Customer-centric approach with proven ability to drive outcomes.
• Spanish language fluency (written and spoken).
• Strong communication and influencing skills across all levels.
• Broad product knowledge and ability to guide multi-product value paths.

Responsibilities

• Build and maintain relationships with customer stakeholders to support satisfaction and retention.
• Coordinate onboarding and training with internal resources; track outcomes.
• Monitor health indicators, usage trends, and engagement metrics to identify risks and opportunities.
• Collaborate with Account Managers, Sales, and Support to support account planning.
• Document customer interactions in the CRM; facilitate cross-team communication.
• Coordinate technical support escalations with subject matter experts.
• Identify expansion and renewal opportunities and engage Senior Account Manager.

Skills

Customer success

Spanish fluency

Relationship skills

Communication

Problem solving

Tools

CRM System

Analytics tools

Job description

Seequent in Madrid is seeking an Account Success Manager to drive customer adoption and long-term value across Seequent’s Earth sciences solutions. You will act as the primary day-to-day contact for a defined portfolio, coordinating onboarding, training, and ongoing success efforts.

The role requires 5+ years of experience, fluency in Spanish, superb communication, and the ability to work with technical and non-technical stakeholders.