Barcelona-Based Spanish SaaS Customer Success Lead: Own Growth

Pillar Srl; Barcelona; Presencial; EUR 27.000 - 30.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Ownership from day one

Market-building role

Direct customer contact

Collaboration with Product

Based in Barcelona

Descripción de la vacante

Pillar is building the operating system for construction and is expanding to Spain. You will own a portfolio of Spanish customers, from onboarding to engagement and growth, as one of the first Pillar faces in Spain.

You will guide new customers, monitor usage and health, and proactively re-engage if needed. You will help build market playbooks and collaborate with Product to drive value in a fast-moving startup environment.

Formación

• At least 2 years in Customer Success or Account Management in SaaS.
• Native or fluent Spanish and good English.
• Experience managing a portfolio of customers and keeping them engaged.
• Comfortable with numbers, dashboards and health metrics.

Responsabilidades

• Own your portfolio of Spanish customers and be their main point of contact at Pillar.
• Guide new customers through onboarding and help them see value fast.
• Monitor usage and account health; act early when something is off.
• Reach out to less active customers; identify barriers and re-engage them.
• Spot opportunities to help customers do more with Pillar.
• Turn customer conversations into clear insights for Product.
• Help build playbooks, processes and habits for the Spanish market.

Conocimientos

Spanish fluency

English proficiency

Customer Success

Account Management

SaaS

Herramientas

Dashboards

Descripción del empleo

Pillar is building the operating system for construction and is expanding to Spain. You will own a portfolio of Spanish customers, from onboarding to engagement and growth, as one of the first Pillar faces in Spain.

You will guide new customers, monitor usage and health, and proactively re-engage if needed. You will help build market playbooks and collaborate with Product to drive value in a fast-moving startup environment.