Customer Success (Spanish Market)

Pillar; Barcelona; On-site; EUR 27,000 - 30,000; Full time

Benefits offered by this job

Ownership from day one

Build a new market in Spain

Direct contact with customers and with

Product team collaboration

Job summary

Pillar is expanding into Spain and seeks a Customer Success professional to own a portfolio of Spanish customers from onboarding to engagement and growth.

You will be the first Pillar face in Spain, guiding new customers, monitoring usage and health, and turning insights into product improvements while helping shape the market.

Fluent Spanish and English, SaaS experience, and a proactive, people‑oriented mindset are essential.

Qualifications

• At least 2 years in Customer Success or Account Management in a SaaS company.
• Native or fluent Spanish and a good level of English.
• Have managed your own portfolio of customers and kept them engaged.

Responsibilities

• Own your portfolio of Spanish customers and be their main point of contact at Pillar.
• Guide new customers through onboarding and help them see value fast.
• Keep an eye on usage and account health, and act early when something is off.
• Reach out to customers who are becoming less active and help them get back on track.
• Spot opportunities to help customers do more with Pillar.
• Turn customer conversations into clear insights for Product.
• Help build the playbooks, processes and habits for the Spanish market.

Skills

SaaS Customer Success

Account Management

Spanish (Native/Fluent)

English (Good level)

Portfolio ownership

Problem solving

Dashboards & health metrics

Proactive & organized

Tools

CRM tools

Job description

Pillar was founded in 2025.
Today, we are 90+ people, serve 1.000+ customers, raised €12 million in 2026, and are expanding internationally.
We are building the operating system for construction.
Our ambition? To power one in every three construction sites in Europe.

Spain is one of our next big steps, and we’re looking for someone to help us get it right.

The role

You’ve spent a couple of years working with customers in a SaaS company. You know that great Customer Success starts with people, and that dashboards only matter when they help you act. Now you want more ownership, more impact and a market to help build.

You will join our Customer Success team and own a portfolio of Spanish customers, from onboarding to engagement and growth. You will be one of the first faces of Pillar in Spain, so the way you work with customers will shape how the market grows.

What you will do

• Own your portfolio of Spanish customers and be their main point of contact at Pillar.

• Guide new customers through onboarding and help them see value fast.

• Keep an eye on usage and account health, and act early when something is off.

• Reach out to customers who are becoming less active, understand what’s in the way and help them get back on track.

• Spot opportunities to help customers do more with Pillar.

• Turn customer conversations into clear insights for Product.

• Help us build the playbooks, processes and habits for the Spanish market.

A site manager in Valencia hasn’t logged into Pillar for five days? You notice it. You call them. You understand why. You solve it. Then you share what you learned, so the next customer never gets stuck in the same place.

Who we are looking for

• At least 2 years of experience in Customer Success or Account Management in a SaaS company, ideally a startup or scaleup.

• Native or fluent Spanish and a good level of English.

• You have managed your own portfolio of customers and know how to keep them engaged.

• You love talking to people and you are not afraid to pick up the phone.

• You are curious and ask the questions that get to the real problem.

• You are comfortable with numbers, dashboards and health metrics, and you use them to decide where to act.

• You are proactive and organised, and you don’t wait to be told what to do.

• You enjoy building things that don’t exist yet, and you feel at home in an environment that moves fast.

Experience with construction, proptech or SMB customers is a plus, not a requirement.

What we offer

• €27k to €30k gross per year

• Your own customer portfolio and real ownership from day one

• The chance to help build a new market from its early days

• Direct contact with customers and close collaboration with Product

• A team where good ideas matter, regardless of seniority

• Room to grow as the Spanish market grows

• Based in Barcelona

Hiring process

01: CV screening
02: 30 min Talent Call: motivation, Pillar knowledge, mindset, languages and startup fit
03: Practical Challenge with our Customer Success Manager
04: Final Call with our CPO
05: Offer call

Fast, simple and transparent.

One last thing

Tools and processes can be learned. What we’re really looking for is harder to teach: curiosity, energy, empathy and the instinct to solve problems. If that sounds like you, we’d love to meet you.