Spanish B2B Customer Operations Specialist

Kontoor Brands, Inc.; Barcelona; Presencial; EUR 28.000 - 38.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Employee discounts

Descripción de la vacante

Kontoor Brands, Inc. is seeking a Customer Operations Representative to join the South European team in Barcelona. You will manage end-to-end order lifecycles, coordinate deliveries, and support after-sales processes for Spanish wholesale and B2B customers.

This role emphasizes collaboration with Sales, Logistics, and Finance in an international environment. The position requires experience in customer service or order management, an operational mindset, and fluency in Spanish and English, with

Formación

• Experience in customer service, customer operations, or order management role.
• Strong operational mindset with attention to detail and follow-through.
• Ability to manage multiple priorities in a fast-paced environment.
• Comfortable working with IT systems; ERP experience is an advantage.
• Native Spanish and fluent English (main working language)
• French or Italian is a plus.

Responsabilidades

• Deliver first-class customer service to Spanish wholesale and B2B customers.
• Act as a key point of contact for order-related questions, deliveries, and after-sales topics.
• Proactively communicate with customers regarding order status, availability, and potential changes.
• Contribute to continuous improvement initiatives and the Service Excellence strategy.
• Balance customer needs with cost-effective and value-driven solutions.
• Support and follow up on order entry to ensure accuracy and completeness.
• Verify pricing, discounts, and commercial terms according to seasonal deadlines.
• Monitor product availability and coordinate with Sales and Logistics on changes affecting orders.
• Ensure timely order release to meet requested delivery dates.
• Handle returns, chargebacks, and order-related exceptions.
• Support the monthly forecasting process and follow up on shipping targets for the Spanish market.
• Work closely with Sales, Finance, Logistics, and other internal teams to ensure smooth operations.
• Contribute to a strong team culture through collaboration, knowledge sharing, and back-up support.
• Participate in local or global projects when required.

Conocimientos

Customer service

Order management

Native Spanish

English fluency

ERP experience

Multitasking

French or Italian (bonus)

Herramientas

ERP systems

Descripción del empleo

Kontoor Brands, Inc. is seeking a Customer Operations Representative to join the South European team in Barcelona. You will manage end-to-end order lifecycles, coordinate deliveries, and support after-sales processes for Spanish wholesale and B2B customers.

This role emphasizes collaboration with Sales, Logistics, and Finance in an international environment. The position requires experience in customer service or order management, an operational mindset, and fluency in Spanish and English, with