Customer Operations Representative Spain

Kontoor Brands, Inc.; Barcelona; Presencial; EUR 28.000 - 38.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Employee discounts

Descripción de la vacante

Kontoor Brands, Inc. is seeking a Customer Operations Representative to join the South European team in Barcelona. You will manage end-to-end order lifecycles, coordinate deliveries, and support after-sales processes for Spanish wholesale and B2B customers.

This role emphasizes collaboration with Sales, Logistics, and Finance in an international environment. The position requires experience in customer service or order management, an operational mindset, and fluency in Spanish and English, with

Formación

• Experience in customer service, customer operations, or order management role.
• Strong operational mindset with attention to detail and follow-through.
• Ability to manage multiple priorities in a fast-paced environment.
• Comfortable working with IT systems; ERP experience is an advantage.
• Native Spanish and fluent English (main working language)
• French or Italian is a plus.

Responsabilidades

• Deliver first-class customer service to Spanish wholesale and B2B customers.
• Act as a key point of contact for order-related questions, deliveries, and after-sales topics.
• Proactively communicate with customers regarding order status, availability, and potential changes.
• Contribute to continuous improvement initiatives and the Service Excellence strategy.
• Balance customer needs with cost-effective and value-driven solutions.
• Support and follow up on order entry to ensure accuracy and completeness.
• Verify pricing, discounts, and commercial terms according to seasonal deadlines.
• Monitor product availability and coordinate with Sales and Logistics on changes affecting orders.
• Ensure timely order release to meet requested delivery dates.
• Handle returns, chargebacks, and order-related exceptions.
• Support the monthly forecasting process and follow up on shipping targets for the Spanish market.
• Work closely with Sales, Finance, Logistics, and other internal teams to ensure smooth operations.
• Contribute to a strong team culture through collaboration, knowledge sharing, and back-up support.
• Participate in local or global projects when required.

Conocimientos

Customer service

Order management

Native Spanish

English fluency

ERP experience

Multitasking

French or Italian (bonus)

Herramientas

ERP systems

Descripción del empleo

Who We Are

Kontoor Brands is a portfolio of three of the world’s most iconic lifestyle, outdoor and workwear brands: Wrangler®, Lee® and Helly Hansen®. Kontoor Brands is a purpose-led organization focused on leveraging its global platform, strategic sourcing model and best-in-class supply chain to drive brand growth and deliver long- term value for its stakeholders.

Job Posting: About the Role

We are looking for a Customer Operations Representative to join our South European Customer Operations team, supporting our Spanish wholesale and B2B customers. In this role, you will play a key part in managing the end-to-end order lifecycle, coordinating deliveries, and supporting after-sales processes. You will work closely with Sales, Logistics, and Finance to ensure an excellent customer experience and contribute to the continued growth of one of Norway’s most internationally recognized consumer brands. This position is ideal for someone who enjoys combining customer interaction, operational excellence, and cross-functional collaboration in an international environment.

Key Responsibilities

• Customer Service & Service Excellence
  • Deliver first-class customer service to Spanish wholesale and B2B customers
  • Act as a key point of contact for order-related questions, deliveries, and after-sales topics
  • Proactively communicate with customers regarding order status, availability, and potential changes
  • Contribute to continuous improvement initiatives and the Service Excellence strategy
  • Balance customer needs with cost-effective and value-driven solutions
• Order & Operations Management
  • Support and follow up on order entry to ensure accuracy and completeness
  • Verify pricing, discounts, and commercial terms according to seasonal deadlines
  • Monitor product availability and coordinate closely with Sales and Logistics on changes affecting orders
  • Ensure timely order release to meet requested delivery dates
  • Handle returns, chargebacks, and order-related exceptions
  • Support the monthly forecasting process and follow up on shipping targets for the Spanish market
• Collaboration & Teamwork
  • Work closely with Sales, Finance, Logistics, and other internal teams to ensure smooth operations
  • Contribute to a strong team culture through collaboration, knowledge sharing, and back-up support
  • Participate in local or global projects when required

What You Bring

• Experience & Qualifications
  • Experience in customer service, customer operations, or order management role
  • Strong operational mindset with attention to detail and follow-through
  • Ability to manage multiple priorities in a fast-paced environment
  • Comfortable working with IT systems; ERP experience is an advantage
  • Native Spanish and fluent English (main working language)
  • French or Italian is a plus
• Personal Attributes
  • Customer-focused with a proactive, solution-oriented approach
  • Strong communication and collaboration skills
  • Organized, reliable, and comfortable working with deadlines
  • Positive team player with a continuous improvement mindset

What We Offer

• A role within a young, dynamic, and international team
• A culture of ownership, empowerment, and continuous improvement
• Opportunities to grow and develop within Customer Operations and the wider organization
• An exciting phase of growth within a strong international brand
• Working out of the newly opened South European HQ, located in the heart of Barcelona, set within a characterful historic building
• Employee discounts on our products

Equal Opportunity Statement

We are an equal opportunity employer. All applications will be assessed solely on the basis of skills, experience and potential, in compliance with applicable laws.

Why Kontoor Brands?

At Kontoor, we offer a comprehensive benefit package to fit your lifestyle. Our benefits are crafted with the same care as our products. When our employees are healthy, secure, and well, they bring their best selves to work. Kontoor Brands supports you with a competitive benefits program that provides choice and flexibility to meet your and your family’s needs – now and in the future. We offer resources to support your physical, emotional, social, and financial wellbeing, plus benefits like discounts on our apparel. Kontoor Brands also provides four weeks of Paid Parental Leave to eligible employees who are new parents, Flexible Fridays, and Tuition Reimbursement. We are proud to offer a workplace culture centered on equitable opportunities and a sense of belonging for all team members. Here we have a global workforce of high-performing teams that both unlocks our individual uniqueness and harnesses our collaborative talents.

Kontoor Brands, Inc.

Kontoor Brands is a lifestyle apparel company with a strong established global footprint. We operate in more than 50 countries, with corporate offices in the United States, Europe and Asia, as well as internal manufacturing facilities located in the Western Hemisphere. This is an exciting time to be a part of Kontoor Brands globally, as we are focused on leveraging our global platform to drive brand growth and are committed to further geographic expansion.

Diversity Vision Statement

Kontoor Brands is committed to creating an inclusive environment that welcomes and values the differences among all of our associates, customers, suppliers and the communities in which we live and conduct business. The continued success and growth of Kontoor Brands is enhanced through initiatives that promote diversity throughout Kontoor Brands around the world. Kontoor Brands is an equal employment opportunity/ affirmative action employer of minorities, females, protected veterans and the disabled. Kontoor Brands is committed to providing equal opportunities in employment, and treating our Kontoor Brands associates and Kontoor Brands applicants without discrimination on the basis of their race, color, gender, age, national origin, religion, sexual orientation, gender identity or expression, marital status, citizenship, disability, protected veteran status, HIV/AIDS status, or any other legally protected factor.