Senior O2C Operations Lead | End-to-End Customer Care

Teleperformance Spain; Barcelona; Presencial; EUR 27.000 - 29.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health insurance

Relocation support

Performance bonus

Referral program

Career growth

Descripción de la vacante

Teleperformance Spain in Barcelona is seeking a Senior Customer Operations Lead to coordinate the end-to-end Order-to-Cash cycle, from order entry to delivery, invoicing, and post-sales resolution. You will act as the main operational interface between Customers, Sales, and internal support to ensure a One Customer experience and high service quality.

The role requires 3+ years in Customer Account Management or leadership, fluency in French and English at C1, and advanced knowledge of SAP

Formación

• 3+ years of experience in Customer Account Management or leadership.
• Bachelor’s degree in Business, Supply Chain, or related field.
• Proficient in SAP S/4HANA SD and reporting tools.
• Fluent in French (C1) and English (C1).

Responsabilidades

• Manage end-to-end Order-to-Cash cycle for assigned customers.
• Coordinate with Sales, Logistics, and Finance to ensure on-time delivery and accurate invoicing.
• Serve as escalation point for complex issues (delivery, billing, claims).
• Adhere to customer segmentation rules and service levels.
• Drive adoption of digital tools (Customer Portal, CRM, EDI) for self-service.
• Monitor KPIs (OTIF, backlog, open claims) and implement improvements.
• Lead cross-functional alignment meetings to discuss performance and pain points.
• Support onboarding of new customers and training on digital tools.
• Lead process-improvement initiatives and cross-functional collaboration.

Conocimientos

French (C1)

English (C1)

Communication

Stakeholder management

Analytical skills

Educación

Bachelor’s degree in Business or related field

Herramientas

SAP S/4HANA SD

Reporting tools

Descripción del empleo

Teleperformance Spain in Barcelona is seeking a Senior Customer Operations Lead to coordinate the end-to-end Order-to-Cash cycle, from order entry to delivery, invoicing, and post-sales resolution. You will act as the main operational interface between Customers, Sales, and internal support to ensure a One Customer experience and high service quality.

The role requires 3+ years in Customer Account Management or leadership, fluency in French and English at C1, and advanced knowledge of SAP