Bilingual Customer Service & Order Coordinator

Brooksrunning; Barcelona; Presencial; EUR 25.000 - 35.000; Jornada completa

Descripción de la vacante

Brooksrunning is seeking a Customer Services Representative in Barcelona to maintain high standards of customer service for Spanish retailers. Responsibilities include managing customer orders, supporting B2B inquiries, and troubleshooting issues. The ideal candidate has customer service experience, EDI knowledge, and fluency in Spanish.

The position requires effective communication skills, attention to detail, and a proactive approach to problem-solving. Join a team dedicated to providing excellent support and dynamic relationships with our clients.

Formación

• 1+ years of customer service experience required, 2+ preferred.
• Proven experience in the field necessary.
• Ability to effectively handle adverse situations.

Responsabilidades

• Enter and track customer orders promptly.
• Create and maintain customer database with accurate information.
• Provide exceptional support to customers via phone and email.

Conocimientos

Customer service experience

Fluency in Spanish

Communication skills

Attention to detail

Computer proficiency (Word, Excel, Outlook)

Educación

Apprenticeship as business clerk or equivalent

Herramientas

ERP systems

Zendesk

Descripción del empleo

Brooksrunning is seeking a Customer Services Representative in Barcelona to maintain high standards of customer service for Spanish retailers. Responsibilities include managing customer orders, supporting B2B inquiries, and troubleshooting issues. The ideal candidate has customer service experience, EDI knowledge, and fluency in Spanish.

The position requires effective communication skills, attention to detail, and a proactive approach to problem-solving. Join a team dedicated to providing excellent support and dynamic relationships with our clients.