Simulation Systems Support Manager (Hybrid – 50% Remote)

Oesía Group; Rivas-Vaciamadrid; Hybrid; EUR 60,000 - 85,000; Full time

Benefits offered by this job

Hybrid work model

Travel opportunities

Job summary

Grupo Oesía is seeking an In Service Support Manager for simulation and training systems to lead maintenance, support and lifecycle projects. You will coordinate across customer, Engineering, Operations, Procurement and Quality to ensure scope, deadlines and contractual commitments are met.

The role requires experience in managing SLA s, KPIs and customer relationships, with a proactive, organised mindset and willingness to travel. Hybrid working with 50% remote possible.

Qualifications

• Experience in technical project management, maintenance, and In-Service Support.
• Experience managing projects with responsibility for schedule, cost, scope, and quality.
• Experience coordinating technical teams and suppliers.
• Experience working directly with customers and monitoring contractual commitments.
• Practical knowledge of maintenance, incident management, repairs, spare parts, obsolescence management, and lifecycle support.
• Technical knowledge of simulation systems, training systems, or complex HW/SW environments.
• Organised, proactive and customer-oriented profile with ability to manage multiple activities.
• Experience in simulation or Defence training projects.
• Willingness to travel.
• Knowledge of ILS, configuration management, or obsolescence management.
• Experience managing SLAs, availability KPIs, or maintenance contracts.
• Knowledge of planning tools, ERP systems, and project management tools.
• Professional English proficiency and experience working with international customers or suppliers.
• Flexible working hours.
• Working hours: Mon-Thu 9h, Fri 5.5h.
• Hybrid work model with 50% remote working.

Responsibilities

• Plan and manage maintenance and support projects for simulation systems.
• Coordinate preventive and corrective maintenance activities, HW/SW support, repairs and technical assistance.
• Manage upgrades, modifications, obsolescence and enhancements to in-service systems.
• Monitor planning, costs, risks, milestones, deliverables and KPIs.
• Manage the day-to-day customer relationship and contractual follow-up.
• Coordinate internal multidisciplinary teams and suppliers.
• Support the preparation of scope extensions and new requirements identified during contract execution.

Skills

Technical project management

Maintenance & In-Service Support

Coordination of teams & suppliers

Customer relationship management

English proficiency

Tools

ERP systems

Planning tools

Project management tools

Job description

Grupo Oesía is seeking an In Service Support Manager for simulation and training systems to lead maintenance, support and lifecycle projects. You will coordinate across customer, Engineering, Operations, Procurement and Quality to ensure scope, deadlines and contractual commitments are met.

The role requires experience in managing SLA s, KPIs and customer relationships, with a proactive, organised mindset and willingness to travel. Hybrid working with 50% remote possible.