In Service Support Manager – Simulation - copy

Oesía Group; Rivas-Vaciamadrid; Hybrid; EUR 60,000 - 85,000; Full time

Benefits offered by this job

Hybrid work model

Travel opportunities

Job summary

Grupo Oesía is seeking an In Service Support Manager for simulation and training systems to lead maintenance, support and lifecycle projects. You will coordinate across customer, Engineering, Operations, Procurement and Quality to ensure scope, deadlines and contractual commitments are met.

The role requires experience in managing SLA s, KPIs and customer relationships, with a proactive, organised mindset and willingness to travel. Hybrid working with 50% remote possible.

Qualifications

• Experience in technical project management, maintenance, and In-Service Support.
• Experience managing projects with responsibility for schedule, cost, scope, and quality.
• Experience coordinating technical teams and suppliers.
• Experience working directly with customers and monitoring contractual commitments.
• Practical knowledge of maintenance, incident management, repairs, spare parts, obsolescence management, and lifecycle support.
• Technical knowledge of simulation systems, training systems, or complex HW/SW environments.
• Organised, proactive and customer-oriented profile with ability to manage multiple activities.
• Experience in simulation or Defence training projects.
• Willingness to travel.
• Knowledge of ILS, configuration management, or obsolescence management.
• Experience managing SLAs, availability KPIs, or maintenance contracts.
• Knowledge of planning tools, ERP systems, and project management tools.
• Professional English proficiency and experience working with international customers or suppliers.
• Flexible working hours.
• Working hours: Mon-Thu 9h, Fri 5.5h.
• Hybrid work model with 50% remote working.

Responsibilities

• Plan and manage maintenance and support projects for simulation systems.
• Coordinate preventive and corrective maintenance activities, HW/SW support, repairs and technical assistance.
• Manage upgrades, modifications, obsolescence and enhancements to in-service systems.
• Monitor planning, costs, risks, milestones, deliverables and KPIs.
• Manage the day-to-day customer relationship and contractual follow-up.
• Coordinate internal multidisciplinary teams and suppliers.
• Support the preparation of scope extensions and new requirements identified during contract execution.

Skills

Technical project management

Maintenance & In-Service Support

Coordination of teams & suppliers

Customer relationship management

English proficiency

Tools

ERP systems

Planning tools

Project management tools

Job description

In Service Support Manager – Simulation - copy

Our projects become technologies that protect, connect and drive strategic sectors: the sectors that shape our future. At Grupo Oesía, we work to ensure that innovation has a real impact, and we are looking for people who want to be part of that challenge.

WHAT WILL YOUR MISSION BE?

You will be responsible for managing maintenance, support and lifecycle projects for simulation and training systems, ensuring compliance with scope, deadlines, costs, quality standards and contractual commitments.

You will be the main point of coordination between the customer, Engineering, Operations, Procurement, Quality and the other areas involved in service delivery.

WHAT WILL YOU DO ON A DAY-TO-DAY BASIS?

• Plan and manage maintenance and support projects for simulation systems.
• Coordinate preventive and corrective maintenance activities, HW/SW support, repairs and technical assistance.
• Manage upgrades, modifications, obsolescence and enhancements to in-service systems.
• Monitor planning, costs, risks, milestones, deliverables and KPIs.
• Manage the day-to-day customer relationship and contractual follow-up.
• Coordinate internal multidisciplinary teams and suppliers.
• Support the preparation of scope extensions and new requirements identified during contract execution.

WHAT ARE WE LOOKING FOR?

• Experience in technical project management, maintenance, and In-Service Support.
• Experience managing projects with responsibility for schedule, cost, scope, and quality.
• Experience in coordinating technical teams and suppliers.
• Experience working directly with customers and monitoring contractual commitments.
• Practical knowledge of maintenance, incident management, repairs, spare parts, obsolescence management, and lifecycle support.
  
• Technical knowledge of simulation systems, training systems, or complex HW/SW environments.
• Organised, proactive, and customer-oriented profile, with the ability to manage multiple activities and priorities simultaneously.
• Experience in simulation or Defence training projects.
• Willingness to travel.
• Knowledge of ILS, configuration management, or obsolescence management.
• Experience managing SLAs, availability KPIs, or maintenance contracts.
• Knowledge of planning tools, ERP systems, and project management tools.
• Professional English proficiency and experience working with international customers or suppliers.
• Flexible working hours for starting and finishing times.
• Working hours: Monday to Thursday: 9 hours, Friday: 5.5 hours.
• Working model: hybrid, with 50% remote working.
• Projects with a real technological impact.
• Teams where sharing knowledge is part of the way we work.
• Continuous professional development tailored to each role and individual.
• An environment where engineering and people move forward together.

If you are motivated by new technological challenges and want to be part of projects that make a difference, we would be delighted to meet you.

Build your career where technology has a purpose. At Grupo Oesía, we develop dual-use digital and industrial engineering projects in strategic sectors, strengthening key capabilities for Spain and Europe through our technology centres and alongside a team of more than 3,800 professionals across Spain, Brussels, Latin America and Asia.

But what truly sets us apart are the people who make each of these projects possible.

We want you to develop your full potential. That is why we create professional environments based on equal opportunities, inclusion and recognition of each person's talent.

We foster an environment where talent can learn, collaborate and continue to grow, contributing new ideas and developing its full potential. Because innovation happens when different perspectives work towards the same purpose.

If you are looking for a place to develop your career, take on new challenges and be part of projects with real impact, we would love to meet you.