商家运营

Cainiao Group; Madrid; Presencial; EUR 26.000 - 38.000; Tempo integral

Resumo da vaga

Cainiao Group in Madrid seeks a customer operations specialist to support local clients and drive business expansion. You will identify customer needs and promote tailored logistics solutions while monitoring service quality against SLAs and pushing for continuous improvements.

The role emphasizes cross-cultural collaboration, ability to operate in a multilingual environment, and a strong focus on customer satisfaction and relationship building.

Qualificações

• Over 2 years of experience in e-commerce or logistics with customer operations experience.
• Ability to formulate and implement solutions and drive initiatives.
• Understanding of local logistics solutions and implementation experience.
• Able to adapt to cross-cultural work and communicate in Chinese or Spanish.

Responsabilidades

• Undertake logistics needs of local clients and support business expansion.
• Explore customer needs and promote product solutions based on those needs.
• Monitor operational quality and key SLA indicators to ensure quality and drive improvements.
• Focus on customer satisfaction and maintain strong relationships.

Conhecimentos

Customer operations

Cross-cultural work

Communication skills

Descrição da vaga

Job Description

1. Responsible for undertaking logistics needs of local clients and supporting business expansion;
2. Explore customer needs and promote the implementation of product solutions based on customer needs;
3. Proactively monitor operational quality, monitor key indicators around customer signed SLA, ensure quality meets customer needs while promoting internal operational quality improvement;
4. Focus on customer satisfaction and maintain good relationship.

Job Requirements:

1. More than 2 years of working experience in the e-commerce /logistics field, with customer operation experience;
2. Solution formulation and implementation capabilities and strong driving force;
3. Have a deep understanding of the competitiveness of local logistics solutions and experience in implementation;
4. Able to adapt to cross-cultural work scenarios and have Chinese or Spanish communication skills.